SHANE KUMAR
Sydney,NSW
Summary
Dynamic Case Management Specialist, excelling in client relationship management and effective communication. Skilled in developing tailored case plans and evaluating intervention outcomes, I thrive in collaborative environments, ensuring successful client satisfaction. Passionate about delivering impactful results through organized and prioritized case management.
Overview
3
3
years of professional experience
Work History
Case Management Specialist
Employers Mutual Limited
Sydney, NSW
11.2023 - Current
- Conducted comprehensive assessments of clients to identify service needs and develop individualized case plans.
- Maintained case notes, records, and documentation according to agency policies and procedures.
- Evaluated effectiveness of interventions by tracking outcomes of cases managed.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
Crew Member
Moorebank Sports Club
Sydney, NSW
09.2022 - 11.2023
- Resolved customer complaints in a professional manner.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Education
Bachelor of Medical Science -
Macquarie University
Sydney, NSWSkills
- Client relationship management
- Effective communication
- Case management
- Task prioritization
- Collaborative teamwork
- Organization and time management
Languages
English
Native/ Bilingual
Hindi
Professional
References
References available upon request.
Timeline
Case Management Specialist
Employers Mutual Limited
11.2023 - Current
Crew Member
Moorebank Sports Club
09.2022 - 11.2023
Bachelor of Medical Science -
Macquarie University
Similar Profiles
SHAFANA SALSABILASHAFANA SALSABILA
Injury Management Specialist at Employers Mutual LimitedInjury Management Specialist at Employers Mutual Limited
Samantha BriggsSamantha Briggs
Recovery Case Manager at Employers Mutual LimitedRecovery Case Manager at Employers Mutual Limited
Peter NghePeter Nghe
<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited
Kieran HostyKieran Hosty
Senior Archaeologist and Heritage Advisor at Hosty Heritage and ArchaeologySenior Archaeologist and Heritage Advisor at Hosty Heritage and Archaeology
Tom RooneyTom Rooney
Data Analyst Intern at CoreDataData Analyst Intern at CoreData