Shane Mathews
Coffs Harbour,NSW
Summary
Seasoned Operations Supervisor with a proven track record at Handybin Waste Services, enhancing team productivity and reducing turnover through effective staff supervision and training. Skilled in operations management and customer relations, I excel in compliance management and performance monitoring, fostering strong relationships with key stakeholders and driving operational excellence.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
Handybin Waste Services
Coffs Harbour, NSW
07.2022 - Current
- Transport supervisior for all of Handybin / Coffs Coast waste services operations in LGA's of Bellingen, Nambucca, Coffs Harbour shires.
- Regularly liaise with local councils waste coordinators to ensure all contractual obligations are met.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, contractual obligations, industry regulations, safety standards, COR (Chain Of Responsibility) fatigue management.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Developed strong relationships with key customers and local councils and large commercial customers to better understand their requirements and tailor services accordingly.
- Hired, managed, developed and trained staff, established and monitored goals, conducted regular performance reviews.
- Manage staff rostering, leave applications to meet agreed staff manning budgets.
Shop Owner
Sawtell Newsagents
Sawtell, NSW
05.2018 - 11.2022
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
Local Transport Operations Manager
Handybin Waste Services
Coffs Harbour, NSW
04.2011 - 04.2021
- Transport manager for all domestic and commercial services provided by Handybin waste services on the Coffs Coast covering LGA's Nambucca, Bellingen, Coffs Harbour.
- Managed a team of drivers, dispatchers, and administrative staff to ensure smooth transportation operations.
- Improved efficiency in transportation operations by streamlining processes and implementing innovative solutions.
- Increased overall fleet performance by implementing regular maintenance checks and upgrades as needed with our on site workshop.
- Oversaw team of 34 drivers by reviewing performance to promote timely and efficient collections and ensure COR ( Chain Of Responsibility) and fatigue management compliance, as well making sure contractual obligations are met.
- Managed staff rostering, leave applications and time cards to meet budgets.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding as well as conducting monthly staff toolbox talks.
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Safety oversight
- Customer Relations
- Compliance Management
Timeline
Operations Supervisor
Handybin Waste Services
07.2022 - Current
Shop Owner
Sawtell Newsagents
05.2018 - 11.2022
Local Transport Operations Manager
Handybin Waste Services
04.2011 - 04.2021