Shane McCaw
Syndey
Summary
Dynamic manager with a proven track record at Procurement Australia, excelling in supplier performance optimization and cost reduction. Skilled in relationship building and operations management, I led cross-functional teams to enhance efficiency and customer satisfaction, implementing strategic improvements that significantly elevated service delivery standards.
Overview
15
15
years of professional experience
Work History
Manager, Smart Property Solutions
Procurement Australia
06.2017 - 10.2025
- Led procurement strategies to optimize supplier performance and reduce costs.
- Developed and implemented process improvements, enhancing operational efficiency across teams.
- Managed vendor relationships, ensuring compliance with contractual obligations and service levels.
- Analyzed market trends to inform strategic sourcing decisions and mitigate risks.
- Coordinated cross-functional teams to execute complex procurement projects effectively.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Team Manager
Church Resources
11.2014 - 01.2017
- Led sales team to exceed quarterly targets through strategic planning and coaching.
- Developed training programs enhancing team performance and product knowledge.
- Analyzed market trends to inform sales strategies and identify growth opportunities.
- Fostered collaborative environment, improving team communication and morale.
- Implemented data-driven decision-making processes, increasing sales forecasting accuracy.
- Streamlined sales operations by optimizing workflows and utilizing CRM systems effectively.
Customer Service Manager
Church Resources
02.2013 - 11.2014
- Led customer service team, enhancing response times and satisfaction levels.
- Developed training programs to improve employee performance and retention rates.
- Implemented new CRM system, streamlining customer interactions and data management.
- Analyzed customer feedback to identify trends and drive service improvements.
- Established key performance indicators, monitoring progress toward service excellence goals.
- Mentored staff on best practices for handling inquiries and complaints effectively.
Team Leader Manager
American Express
06.2010 - 01.2013
- Led cross-functional teams to enhance customer service delivery and operational efficiency.
- Developed training programs to improve team performance and ensure compliance with company standards.
- Implemented process improvements that streamlined workflows and reduced service turnaround times.
- Analyzed performance metrics to identify areas for enhancement and drive strategic initiatives.
- Collaborated with senior management to define strategic objectives and allocate resources effectively.
Education
ASSOCIATE DIPLOMA - Accounting
Bankstown TAFE
SYDNEY NSW11-1995
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Relationship building
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
Timeline
Manager, Smart Property Solutions
Procurement Australia
06.2017 - 10.2025
Sales Team Manager
Church Resources
11.2014 - 01.2017
Customer Service Manager
Church Resources
02.2013 - 11.2014
Team Leader Manager
American Express
06.2010 - 01.2013
ASSOCIATE DIPLOMA - Accounting
Bankstown TAFE