Shane Nyholt

A key leadership role, responsible for a team of 13 Premium Relationship Manager's and 2 Relationship Manager Assistants. Delivering 1st party lending growth within the Victorian market.

Leading a new business acquisition, referrer and retention culture with a superior level of Relationship Management.

Key responsibilities:

• Identify capability gaps, deliver coaching, mentoring and training to Relationship Managers to develop business development and technical lending skills
• Build and maintain robust relationships with Mortgage Referrer stakeholders and business partners across multiple divisions externally and within Bank of Melbourne
• Deliver satisfactory compliance objectives in a highly regulated sector

Key achievements:

• Lead Bank of Melbourne's Referrer Channel across and grew it from and average of 45 referrals to 75 referrals per week.
• Exceeded forecasted growth each year, managing a portfolio of $1.3b in loans with only 10.9% run off compared to 31% in retail.
• Exceeded growth and settlement volumes,
• Settled $455m against target of $360m in 2022 - 126%
• Settled $480m against target of $320m in 2021 - 150%

A key leadership role, responsible for a team of Mobile Lending Manager's delivering 1st party lending growth within the Victorian market. Responsible for leading a new business acquisition culture with a high level of sales management and performance management focus

Key responsibilities :

• Identify capability gaps, deliver coaching, mentoring and training to Lending Managers to develop sales and technical skills and knowledge
• Grow and develop our Mobile Lending proposition from 1 team to two teams
• Deliver satisfactory compliance objectives within a highly regulated sector

Key achievements:

• Created a brand new mobile lending team of 15 team members
• implemented a centralised lending support team
• Achieved the highest productivity from all lending teams
• Grew a successful Referrer channel with Accountants, Realestate Agents and Solicitors

A key leadership role, responsible for a team of Lending Manager's delivering 1st party lending growth within the South Australian market. Responsible for leading a new business acquisition culture with a high level of sales management and performance management focus

Key responsibilities :

• Identify capability gaps, deliver coaching, mentoring and training to Lending Managers to develop sales and technical skills and knowledge
• Build and maintain robust relationships with key stakeholders and business partners across multiple divisions within Westpac Group
• Deliver satisfactory compliance objectives in a highly regulated sector

Key achievements:

• Exceed settlement targets - 118%
• Multiple quarterly Star Awards received for “one team” and “achievement”
• Delivered 4.5% growth (over 1.2x state system)
• Managed a team of 19 Lending Managers across SA & NT

A strategic senior leadership role, responsible for a multi-channel sales division within the National Contact Centre with 4 direct reports and 56 seats

Responsibilities include cultivating a performance culture, supporting and developing leaders with sales management and performance management processes. Responsible for delivering a multiple product range including home loans, mortgage protection Insurance, personal loans as well as general insurance

Key achievements:

• Developed and implemented initiatives that delivered sales growth of 41% in FY13 across personal loan products
• Acting National Contact Centre Manager
• Improved staff engagement from 77% in 2012 to 92% in 2013 by developing a high-performance culture
• Transformed a dysfunctional leadership team into a cohesive high performing leadership team
• Achieved a new monthly record of $10m in personal loan sales
• Successful restructure of 4 inbound teams into a multi-channel online team, broker team and two inbound phone teams.

Leadership role responsible for developing and implementing branch business plans, planning of new business activity and developing external referral sources

Leading and coaching staff, building talent and capability within the retail network

Key achievements:

• Developed and implemented activities that delivered home loan sales growth from 60% to 126% of target
• Increased performance and engagement levels of two low performing branches in Victoria
• Wealth management referral record of 25 referrals in one month
• Transformed the second lowest performing branch into the second highest performing branch in the retail network (nominated for branch of the year).