Shane Pracy
Taree,NSW
Summary
I have been working in the Hospitality industry for 12 years and have been in Food & beverage for the past 10 - I have worked in many locations seasonally such as multiple Queensland Islands, Freycinet, Mt Hotham, El Questro and Western Australia's South West. Throughout my time working in the Food & Beverage industry I have learned and perfected a lot of skills, especially when it comes to people management, understanding of stock control and Profit & Loss management. I am continuously looking to improve and gain more knowledge of the industry and business management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
Alpine Hotel Bright
05.2023 - 07.2024
- Managed 6 separate outlets - 22 room hotel, a pub, bistro, a la carte restaurant, takeaway shop & a cafe.
- Oversee the operation of all businesses - 37 staff in total
- Held weekly meetings with all department heads, discussing wage cost, P&Ls, marketing, how to drive the business to succeed
- Worked extensively with programs such as Dext, RMS+9, OfficeMate, TYRO, Xero
- Managed food & beverage costings
- Brought the wage cost down to 27% from 48%
- Networking and collaborated with other local businesses for events/promotions
- Performance and people management
- Managed guest satisfaction & complaint resolution
- Helped with marketing for events, special occasions, daily specials
Restaurant Manager
Hamilton Island Enterprises
04.2019 - 03.2023
- Made traditional cocktails as well as created my own
- Made espresso coffee
- Maintained and cleaned beer lines, as well as taps & couplers
- Worked as a A La Carte section waiter & Head Bartender
- Performed monthly stocktake
- Stock control throughout the month as well as ordering of food, beverage and equipment
- Managed teams of up to 20 Front of House staff
- Created food & cocktail menus
- Food & Beverage costings
- Trained and inducted new staff
- People and performance management
- Managed rosters through KRONOS over breakfast, lunch and dinner services
- Managed reservations through ResDiary
- Met and exceeded Profit & Loss targets, as well as managed wage cost effectively
- Managed events of 200+ guests
- Managed 3 separate venues at one time
- Worked at 6 different venues over the island as manager on duty - main restaurant, Coca Chu, serving 300+ guests every night
- Perfected skills in Microsoft Office
Education
High School Diploma -
Taree High School
Taree, NSWSkills
- Microsoft Excel
- Time Management
- Inventory Control
- Staff Supervision
- Conflict Resolution Techniques
- Profit & Loss Management
Certification
- RMLV & Approved Managers Licence
- Nationally recognised RSA
- Certificate III in Hospitality
- Class C Driver's Licence
Affiliations
- Michael Frampton - Hamilton Island Executive Food & Beverage Manager mframpton@hamiltonisland.com.au/0476203108
- Sally Davis - Yarri Restaurant + Bar owner saldavis@snakeandherring.com.au/0417126207
- Courtney Saunders - Alpine Hotel Front Office Manager accom@alpinehotelbright.com.au/0423017750
Timeline
Operations Manager
Alpine Hotel Bright
05.2023 - 07.2024
Restaurant Manager
Hamilton Island Enterprises
04.2019 - 03.2023
High School Diploma -
Taree High School
- RMLV & Approved Managers Licence
- Nationally recognised RSA
- Certificate III in Hospitality
- Class C Driver's Licence
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