Shane Qaldirian
Liverpool,NSW
Summary
Dynamic professional with a proven track record in security and hospitality, notably at The Star Sydney. Expertise in creating safe and welcoming environments while enhancing operational efficiency. Skilled in incident reporting and relationship building, with a talent for staff training and development. Demonstrated ability to achieve significant improvements in customer satisfaction and team productivity. Experienced fast food professional with a strong background in team leadership and operational efficiency. Committed to fostering team collaboration and achieving results. Known for reliability and adaptability to changing needs. Proficient in customer service, inventory management, and staff training. Recognized for excellent communication and problem-solving abilities.
Overview
1
1
year of professional experience
Work History
Security Officer
The Star Sydney
02.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Fast Food Worker
McDonald's Restaurant
01.2024 - 11.2024
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
Fast Food Team Leader
KFC Restaurant
06.2023 - 03.2024
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
- Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
- Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
- Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.
Education
Diploma Culture Society And Justice -
Western Sydney University
Sydney, NSW12-2024
No Degree - Higher School Certificate
Good Samaritan Catholic College
401 Hoxton Park Rd, Hinchinbrook NSW 216809-2023
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Physical Fitness
- Relationship building and management
- Team motivation
- Food safety knowledge
- Complaint Handling
- Operational Efficiency
- Staff Training and Development
- Employee Scheduling
Timeline
Security Officer
The Star Sydney
02.2024 - Current
Fast Food Worker
McDonald's Restaurant
01.2024 - 11.2024
Fast Food Team Leader
KFC Restaurant
06.2023 - 03.2024
Diploma Culture Society And Justice -
Western Sydney University
No Degree - Higher School Certificate
Good Samaritan Catholic College
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