Shane Riley
Eglinton,WA
Summary
Detail-oriented team player with strong organizational skills and dependable candidate. Ability to handle multiple projects and goal-oriented with a calm and focused demeanor looking to change industries after 14+ years as a Security Officer.
Overview
17
17
years of professional experience
Work History
Security Officer
MSS Security
09.2022 - 09.2023
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Responded effectively to emergencies or disturbances, prioritizing safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
Security Officer Perth State Library
Executive Risk Solutions
12.2021 - 05.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Issued access cards to authorized personnel to monitor access points.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Interacted assertively but non-confrontationally with personnel and general public.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Security Officer Woodside Energy
Executive Risk Solutions
03.2021 - 12.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Assisted with pre-employment drug testing, prior to employees starting their shift
- Trained new security officers on company protocols, procedures, and best practices for optimal performance.
- Maintained a safe environment for clients and staff through regular inspections of facilities and grounds.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Streamlined incident reporting processes to improve efficiency in documenting events as they occurred onsite.
- Conducted comprehensive security assessments, identifying potential risks and recommending appropriate countermeasures.
- Provided exceptional customer service while maintaining a professional demeanor at all times under various circumstances.
- Assisted in emergency situations, coordinating evacuations and providing first aid when necessary.
Senior Transit Officer
Wilsons Security
08.2006 - 06.2020
- Improved passenger safety by consistently monitoring and addressing potential security risks within transit stations.
- Enhanced customer satisfaction through timely and efficient responses to passenger inquiries and concerns.
- Worked closely with station staff to address any maintenance issues or cleanliness concerns promptly.
- Assisted passengers with disabilities, ensuring safe boarding and access to designated seating areas.
- Coordinated emergency response efforts during incidents, facilitating communication between first responders and transit personnel.
- Maintained accurate records of daily activities and incident reports, contributing to effective data tracking for management review.
- Contributed to the prevention of accidents by enforcing safety rules, such as staying behind yellow lines or prohibiting smoking in restricted areas.
- Implemented conflict resolution techniques to defuse tense situations between passengers, maintaining a peaceful environment for all riders.
Education
High School Diploma -
John Forrest Senior High School
Morley, WA12.2004
Skills
- Strong Work Ethic
- Effective problem solving
- Exceptional communication
- Safety Procedures
- Vehicle inspections
- Traffic Control
- Geographical Knowledge of Perth
- 12 hour shifts Vehicle partrols
- Incident reporting
- Superior customer service
- Relationship building and management
Licences
- C Class Licence
- HR-A Licence
Training
- Traffic Management Accreditation Card
- Construction Induction Card
- Senior First Aid
- Fire course training
- Conflict resolution training
References
- Craig Collins, Transperth Control Room Supervisor, 0400 397 936
- Dwayne Sajda, Senior Officer, Woodside, 0424 424 344
Timeline
Security Officer
MSS Security
09.2022 - 09.2023
Security Officer Perth State Library
Executive Risk Solutions
12.2021 - 05.2022
Security Officer Woodside Energy
Executive Risk Solutions
03.2021 - 12.2021
Senior Transit Officer
Wilsons Security
08.2006 - 06.2020
High School Diploma -
John Forrest Senior High School
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