Summary
Overview
Work History
Education
Skills
Hobbiesachievements
Personal Information
References
Timeline
Generic

Shane Roche

Glen Huntly,VIC

Summary

Highly motivated, friendly multi-tasker who excels working in a challenging and demanding environment. Excellent communicator with good customer service and listening skills obtained from a busy retail environment. Reliable, punctual and pro-active worker who works well as part of a team or on individual tasks. Originally from Ireland, I have moved over to Australia on a Working Holiday Visa. I have a wealth of experience in retail, customer service, labour and barbering. Working in retail and barbering settings has equipped me with handling various efficiently, even during high pressure situations.

Overview

8
8
years of professional experience

Work History

Farm Hand

Faulkner Nurseries
05.2024 - 07.2024


  • Dug and prepared trees for transplanting, ensuring roots were properly handled and preserved.
  • Tied and bundled trees for efficient transport and storage, using appropriate knots and techniques.
  • Counted and organized trees for accurate delivery and inventory management.
  • Assisted in planting fresh trees, ensuring proper depth and spacing according to farm specifications.
  • Engaged in heavy lifting, including loading and unloading trees and equipment in tough weather conditions.

Senior Barber

Barbers of Elsternwick
10.2023 - 04.2024
  • Delivered exceptional customer service, addressing questions and concerns promptly and professionally.
  • Strengthened team morale by actively participating in staff meetings and contributing constructive feedback for continuous improvement efforts.
  • Streamlined salon operations by assisting with inventory management, ordering supplies as needed.
  • Demonstrated expertise in various haircutting techniques such as fades, tapers, layering, texturing, and razor cuts.

Trainee barber – senior stylist

stephen street barbers
04.2022 - 09.2023
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Provided high-quality barbering services including haircuts, beard trims and shaves.
  • Enhanced customer satisfaction by providing personalized haircuts and styling services.
  • Maintained a clean and hygienic work environment for the safety of clients and staff members.

Landscape Worker

Elon Murphy Landscaping
04.2021 - 02.2022
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
  • Handled hedge, bush, and shrub trimming.
  • Performed planting, watering, mulching, and edging of lawns.
  • Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.

General Laborer

Des Roche Construction
03.2020 - 04.2021
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Assisted team members with tasks that require group effort.

Customer Service Representative

Eishtec
05.2019 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Sales Associate

River Island
06.2016 - 05.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.


Education

Sports and Recreation Traineeship, QQI Level 5 Award -

Waterford Education & Training Board
Waterford, Ireland
12.2019

High School Diploma -

De La Salle College
Waterford, Irealnd
05.2018

ECDL -

De La Salle College
04.2018

Skills

  • First Aid (Premier First Aid Training)
  • Lifeguard certification
  • Soccer coach certification
  • Personal trainer certification
  • Sales expertise
  • Complaint handling
  • Technical proficiency
  • Team Management

Hobbiesachievements

  • Member of X-Treme/Ben Dunne Gym/Kingfisher Gym (2016 - present)
  • Team Member Roanmore GAA Club Football & Hurling Teams (2010 - 2018)
  • Team Member Waterford Vikings Basketball Team (2010 - 2017)
  • Team member of 'Roanmore Hurling Minor Champions' (2016)
  • G.A.A. Coaching Certificate (2016)
  • Member of organising team who ran two Transition Year Balls: booked venue, designed & made tickets, organised insurance & security, ensure sales exceeded costs (2016)

Personal Information

Date of Birth: 05/23/00

References

Full references are available on request.

Timeline

Farm Hand

Faulkner Nurseries
05.2024 - 07.2024

Senior Barber

Barbers of Elsternwick
10.2023 - 04.2024

Trainee barber – senior stylist

stephen street barbers
04.2022 - 09.2023

Landscape Worker

Elon Murphy Landscaping
04.2021 - 02.2022

General Laborer

Des Roche Construction
03.2020 - 04.2021

Customer Service Representative

Eishtec
05.2019 - 03.2020

Sales Associate

River Island
06.2016 - 05.2019

Sports and Recreation Traineeship, QQI Level 5 Award -

Waterford Education & Training Board

High School Diploma -

De La Salle College

ECDL -

De La Salle College

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Shane Roche