Shane Roldan
Beaconsfield,QLD
Summary
Accomplished Department Manager at NFR Holdings Pty. Ltd, adept in staff management and problem-solving, significantly enhancing customer satisfaction and team productivity. Expert in retail management and motivational leadership, fostering a professional work environment and streamlining operations for peak efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Department Manager
NFR Holdings Pty. Ltd
09.2019 - 07.2024
- Managed shift and staff daily while making sure everyone is being looked at and enjoys the workplace.
- Successfully managed high-volume periods by thinking ahead through careful planning and effective positioning of staff.
- Improved customer satisfaction by efficiently resolving inquires and complaints in a timely manner.
- Coached and mentor team members and an effective trainer for new managers.
- Optimized department workflows by identifying inefficiencies and implementing effective solutions.
- Have a deep knowledge on scheduling, hiring and ordering products.
- Collaborated with different managers across the store to ensure seamless coordination is achieved.
- Maintained a professional work environment by addressing conflicts proactively and by being open to communication among staff members and other fellow managers.
- Evaluated staff on performance fairly and accurately, rewarding their hard work while at the same time, giving a balanced feedback.
- Led a whole Team for success.
- Increased productivity by identifying bottlenecks and implementing solutions.
- Maintained a positive impact on customers by ensuring they are served best way possible.
- Maintained a professional demeanour by staying calm when addressing issues such as customer complaints, disrespectful customers and crew conflicts.
Education
High School Diploma -
Mackay State High School
Mackay, QLD11.2019
Skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Customer Engagement
- Work Planning and Organization
- Goals and performance
- Retail Management
- Safety and Security
- Coaching and Mentoring
- Employee Scheduling
- Motivational Leadership
Accomplishments
- Represented McDonalds Mackay and QLD Nationally on LEAD Competition Program that's presented by McDonalds every 2 years.
- Achieved high and professional awards by completing courses with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15-20 staff members every day.
Certification
Certificate II in Skills for Work and Vocational Pathways FSK20113
Certificate III in Department of Small Business Training as a Retail Supervisor
Timeline
Department Manager
NFR Holdings Pty. Ltd
09.2019 - 07.2024
High School Diploma -
Mackay State High School
Certificate II in Skills for Work and Vocational Pathways FSK20113
Certificate III in Department of Small Business Training as a Retail Supervisor
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