Shane Vincent
Stratham,WA
Summary
Dynamic Business Development Specialist with a proven track record at RCR Mining Technologies, adept at securing high-value accounts and expanding client bases. Skilled in CRM management and relationship building, I drive revenue growth through strategic sales initiatives and effective communication, fostering long-term partnerships that enhance customer satisfaction and business success.
Business professional with history of driving business growth through strategic initiatives and client engagement. Adept at fostering team collaboration and delivering results in dynamic environments. Known for strong negotiation skills and adaptability to changing market conditions.
Overview
16
16
years of professional experience
Work History
Business Development Specialist
RCR Mining Technologies
04.2023 - Current
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Used SalesForce to handle current portfolio and prospective leads.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
- Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
Drill Fitter
HMR Drilling Services
10.2022 - 04.2023
- Worked as part of crew or without supervision to accomplish drilling tasks.
- Complied, understood, and supported corporate safety initiatives to maintain safe work environment.
- Operated and serviced trucks, backhoes, forklifts, generators, engines, pumps, and other types of equipment.
- Assisted in the planning of drilling projects, ensuring that all necessary tools, parts, and equipment were available when needed.
- Contributed to cost savings by effectively managing inventory levels of spare parts and consumables.
- Maintained strong communication with supervisors, updating them regularly on equipment status and potential issues impacting project timelines or budgets.
- Performed preventative maintenance on drill rigs, minimizing unexpected breakdowns and costly delays.
- Upgraded outdated drill components with more advanced technology options where feasible, improving overall machine reliability and performance.
Product Support Manager
RCR Mining Technologies
01.2016 - 09.2022
- Maintained product management staff by recruiting, selecting, orienting and training [Number] employees.
- Determined product pricing by utilizing market research data, reviewing production and sales costs and anticipating volume.
- Introduced innovative solutions to complex product challenges, increasing overall functionality and usability.
- Implemented a knowledge management system, ensuring easy access to product information for all support staff members.
- Developed comprehensive training programs for product support staff, resulting in improved performance.
- Served as a key liaison between clients and internal stakeholders, maintaining strong relationships throughout project lifecycles.
- Conducted regular evaluations of team performance against established benchmarks, identifying areas for growth or improvement opportunities.
- Facilitated inventory turnover and product availability by reviewing and adjusting inventory levels and production schedules.
- Oversaw seamless transitions during software updates or migrations, minimizing disruption for end-users while maintaining high levels of quality assurance.
- Determined customers' needs and desires by specifying research needed to obtain market information.
- Introduced and marketed new products by developing time-integrated plans with sales, advertising and production.
- Increased customer satisfaction through timely and effective resolution of product issues.
- Reduced customer complaints by improving communication between support teams and customers.
- Coached and mentored junior team members to improve their technical skills and problem-solving abilities.
- Championed best practices in customer service across the organization, leading by example during client interactions.
- Brought new products to market by analyzing proposed product requirements and product development programs, preparing return-on-investment analysis and establishing time schedules.
- Provided information for management by preparing short-term and long-term product sales forecasts and special reports and analysis.
- Analyzed data trends to proactively address potential product issues, reducing downtime for clients.
- Fostered a culture of collaboration within the product support team, encouraging open communication and idea sharing.
- Tracked sales data for analysis and forecasting.
- Configured and modified product systems to meet customer-specific needs.
Preservation Lead (Roy Hill)
RCR Mining Technologies
05.2015 - 01.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Senior Technical Trainer
RCR Mining Technologies
03.2014 - 05.2015
- Enhanced employee technical skills by developing and delivering comprehensive training programs.
- Received consistent positive feedback from trainees regarding course content quality, presentation style, and overall experience satisfaction levels.
- Measured post-training effectiveness using various evaluation methods such as surveys and follow-up interviews with participants for continuous improvement purposes.
- Collaborated with subject matter experts to ensure accuracy and relevancy of all training materials developed.
- Developed customized training materials tailored to different departments, ensuring relevance and applicability to specific job roles.
- Managed scheduling logistics for multiple concurrent training events, ensuring seamless delivery without conflicts or delays.
- Improved team productivity through the implementation of structured training sessions focused on advanced software usage.
Global Maintenace Manager
Swick Mining Services
07.2009 - 01.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
No Degree - Section 44 Mine Safety & Inspcetoon Act 1994
WA Skills Training
Bunbury, WA09-2021
No Degree - Cert II Fire Protection (PRMPFES27B)
Fire Safety Australia
Perth, WA10-2020
No Degree - Leadership Essentials
Intus Cocsultancy
Perth, WA03-2012
No Degree - Incident Investigations
InterSafe
Brisbane, QLD06-2011
No Degree - Computer Maintenace Management Systems
Mainpac
Perth, WA11-2006
No Degree - Certificat IV in Training & Assessment (TAA40104)
Mercy Training
Kalgoorlie, WA10-2006
No Degree - Situational Leadership II
The PTD Group
Perth, WA10-2004
No Degree - Supervisory Skills & Leadership
Australian Mines & Metals Association
Kalgoorlie, WA04-2003
No Degree - Certificate Of Trade Studies Marine Mechanics
South Metropolitan TAFE
Perth, WA10-1992
Skills
- Key account management
- Business analysis
- Social media marketing
- New business opportunities
- CRM management
- Proposal writing
- Competitive analysis
- Relationship management
- Pricing strategy
- Cross-functional team leadership
- Cold calling
- Account management
- Lead generation
- Project management
- Product knowledge
- Customer relationship management
- Email campaigns
- Continuous professional improvement
- Lead development
- Account reconciliation
- Staff training
- Sales proposal creation
- Brand awareness
- Product expertise
- Competitor analysis
- CRM software
- Industry trends
- Contract negotiation and closing tactics
- Cross-functional coordination
- Client onboarding
- Complex Problem-solving
- Verbal and written communication
Timeline
Business Development Specialist
RCR Mining Technologies
04.2023 - Current
Drill Fitter
HMR Drilling Services
10.2022 - 04.2023
Product Support Manager
RCR Mining Technologies
01.2016 - 09.2022
Preservation Lead (Roy Hill)
RCR Mining Technologies
05.2015 - 01.2016
Senior Technical Trainer
RCR Mining Technologies
03.2014 - 05.2015
Global Maintenace Manager
Swick Mining Services
07.2009 - 01.2014
No Degree - Section 44 Mine Safety & Inspcetoon Act 1994
WA Skills Training
No Degree - Cert II Fire Protection (PRMPFES27B)
Fire Safety Australia
No Degree - Leadership Essentials
Intus Cocsultancy
No Degree - Incident Investigations
InterSafe
No Degree - Computer Maintenace Management Systems
Mainpac
No Degree - Certificat IV in Training & Assessment (TAA40104)
Mercy Training
No Degree - Situational Leadership II
The PTD Group
No Degree - Supervisory Skills & Leadership
Australian Mines & Metals Association
No Degree - Certificate Of Trade Studies Marine Mechanics
South Metropolitan TAFE
Similar Profiles
Kaara Aleksandra BRADLEYKaara Aleksandra BRADLEY
Administrator /Senior Payroll Administrator at RCR Mining TechnologiesAdministrator /Senior Payroll Administrator at RCR Mining Technologies
Aaron WhatfordAaron Whatford
Project Coordinator/Supervisor at RCR Mining TechnologiesProject Coordinator/Supervisor at RCR Mining Technologies
Yaqub HusseinYaqub Hussein
Trade Assistant at RCR Mining TechnologyTrade Assistant at RCR Mining Technology