Shane Viviers
Kogan, QLD,Qld
Summary
Dynamic Owner/Operator at Movedirtandco with a proven track record in operations oversight and customer relationship management. Expert in inventory management and financial reporting, I successfully implemented cost-saving measures and developed strategic partnerships, driving revenue growth and enhancing service delivery. Committed to excellence and fostering team development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Owner/Operator
Movedirtandco
Kogan , Qld
08.2022 - Current
- Managed daily operations of logistics and customer service.
- Oversaw inventory management and procurement processes.
- Trained staff in effective operational procedures and safety practices.
- Maintain and mechanical repair on equipment
- Invoices and book keeping
- Implemented streamlined workflows to improve efficiency in service delivery.
- Developed relationships with suppliers to ensure quality materials and services.
- Coordinated scheduling for staff to meet customer demands effectively.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained compliance with safety regulations and industry standards consistently.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Established pricing models that balanced competitiveness with profitability goals.
- Created marketing strategies to drive revenue and increase brand visibility.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Identified potential risks associated with operations in order to minimize liabilities.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Provided leadership support for team members through coaching and mentorship programs.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
- Devised and implemented marketing strategies to attract new clients.
- Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
- Collaborated with dispatch and supervisors to map out routes and schedules.
Education
Tincan Bay State School
Tincan Bay, QldSkills
- Inventory management
- Customer relationship management
- Operations oversight
- Financial reporting
- Equipment maintenance
- Problem solving
- Time management
- Operations management
- Mechanical recoveries
- Labour
- Hands on
Certification
- Hc drive licence
- Cert 3 automotive spray painting
- Cert 1 automotive mechanics
- I also am a experienced operator on most plant and tractor's from
5T - 30T exavator
Dump trucks
Rollers posi tracks and so on.
References
References available upon request.
Timeline
Owner/Operator
Movedirtandco
08.2022 - Current
Tincan Bay State School