Shane Welsh

Developed strong professional relationships with clients, leading to repeat business and referrals.

• Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
• Managed all financial aspects of business, including invoicing, budgeting, and tax preparation.
• Collaborated with other professionals on projects to provide comprehensive solutions for clients.
• Utilized project management tools and techniques to effectively plan, execute, monitor, control, and close out projects successfully while meeting or exceeding client expectations.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

• Increased financial accuracy by maintaining thorough accounting procedures.
• Optimized expense tracking to identify cost-saving opportunities within the branch operations.
• Trained new and existing staff members, fostering professional growth and skill development within the team.
• Managed northern Victoria's relief staff pool and allocated cover for leave and covering of staff absent on training.
• Maintained effective communication channels between agencies and other branch offices, ensuring seamless coordination of northern Victoria's staff training activities.
• Collaborated with departmental teams to streamline processes, improving overall branch performance.
• Supported annual external audit processes by providing required documentation and responding promptly to auditor inquiries.
• Contributed to continuous process improvement initiatives by identifying areas for potential enhancement.
• Participated in special projects related to assess Tasmania's branches customer service quality standards and provide feedback.
• Ensured compliance with internal controls, performing regular audits of financial records and transactions.
• Assisted in budget development and forecasting, supporting branch management decision-making processes.
• Provided timely and accurate financial statements for senior management review, enhancing communication between departments.
• Managed payroll processing to ensure timely disbursement of employee wages.
• Reconciled accounts and reviewed expense data, net worth, and assets.