Shane Ann Paglinawan

Admin

• Provided exceptional customer service, by assisting concerns promptly and professionally to maintain satisfaction levels.
• Sustained tour-ready for first timer clients in camp and giving information including camp's rules and regulations.
• Completed and provided housekeeping departure and arrival daily list using Microsoft excel.
• Assisted fly-in clients with handling key cards, fixing broken key cards, room bookings, eftpos machine payments.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing stocktake.
• Replying to all-daily emails and booking clients through RMS application.

Kitchen Hand

• Kept work area clean, neat, and well-stocked to maximise productivity.
• Collected and disposed of trash and debris and wiping walls from food splashes.
• Verified that all safety procedures were followed and wore right PPE while working on utility systems.
• Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
• Ensured cleaned and sanitised washing dishes, utensils and kitchen equipment consistently keeping adequate supplies on hand for expected residents loads.
• Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables and fruits and marinating meats.
• Labeled and stored all food items correctly and checked expiration dates routinely.
• Provided support during functions through efficient task delegation among kitchen staff members.
• Participated with unloading truck with the staff team storing items according to established protocols.

Housekeeping

• Maintained a safe and clean environment for residents through diligent housekeeping and sanitation practices.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Used chemicals by following safety protocols, procedures and wearing the right PPE to prevent hazards.
• Coordinated with the site admin to prioritise rooms based on resident arrivals and departures.
• Restocked amenities, changed towels and bed linens then collected soiled linens and sorting it out for cleaning.
• Reduced resident complaints by promptly addressing and resolving housekeeping issues.

• Maintained clean and organized restaurant to comply with hygiene and health regulations.
• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Greeted and seated guests to provide friendly and welcoming experience.
• Maintained clean and organized dining areas for an enjoyable guest experience.
• Arranged tables and chairs for special occasions and events.
• Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
• Monitored food and beverage supplies, assisting with restocking when needed.
• Processed payments for orders and provided customers with change or using eftpos machine.

• Enhanced customer satisfaction by preparing high-quality dishes according to established recipes and presentation standards.
• Participated in staff training sessions, strengthening overall team performance and knowledge of culinary techniques.
• Maintained a well-organized workstation to minimize downtime between orders and ensure seamless food preparation processes.
• Ensured strict adherence to food safety guidelines, maintaining a clean and safe work environment at all times.
• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.