Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic

Shanee Israeli

Dover Heights,NSW

Summary

Experienced Wellness and Spa Manager with a proven ability to enhance operational efficiency and elevate client satisfaction. Expertise in customer service management, staff training, and communication fosters a high-performing team environment. Accomplished Yoga Instructor skilled in delivering personalized sessions across diverse age groups, focusing on postural alignment and breath control to promote wellness and stress relief. Committed to creating tranquil spaces that support holistic health improvement.

Overview

8
8
years of professional experience

Work History

Wellness and Spa Manager

The Norman Tel Aviv
Tel Aviv, Israeli
04.2024 - Current
  • Investigated new opportunities for expanding existing wellness offerings.
  • Demonstrated proper breathing techniques and meditation exercises.
  • Selected and supervised event hosts and health, fitness and wellness practitioners.
  • Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
  • Developed and implemented spa services policies, procedures and standards.
  • Actively recruited and trained qualified professionals for all spa positions.
  • Resolved customer complaints in a timely manner.
  • Identified opportunities for process improvements within the spa's operational structure.

Yoga Instructor

The Norman Tel Aviv
Tel Aviv , Israel
01.2024 - Current
  • Built and established lasting relationships using encouragement and personal support.
  • Assisted students with proper alignment in poses, breathing techniques, and modifications as needed.
  • Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
  • Instructed private sessions for individuals looking for personalized attention or rehabilitation from injury and illness.

POOL MANAGER

The Norman Tel Aviv
05.2023 - 12.2024
  • Reasonability's included showing how to give high standard
  • Hired, scheduled, and led team of lifeguards and swim instructors serving daily visitors.
  • Analyzed customer feedback to identify areas for improvement in services offered.
  • Directed and monitored pool staff to ensure safety, cleanliness and customer satisfaction.
  • Tracked expenses related to operating the facility such as payroll costs, utilities bills and repair fees.
  • Resolved customer complaints regarding worker performance or services rendered.

Sales Assistant

Urban Swan
Sydney, NSW
11.2023 - 03.2024
  • Assisted customers in locating products, providing detailed information and recommendations.
  • Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
  • Placed special orders or called other stores to find desired items.
  • Processed orders accurately and efficiently using a POS system.
  • Informed customers about current promotions and discounts.

Retail Sales Associate

BASSIKE
Sydney, NSW
02.2021 - 02.2024
  • Skilled in merchandising, including product display setup, replenishment, and inventory management.
  • Consistently met or exceeded sales targets through effective upselling, and cross-selling techniques.
  • Collaborated with team members to ensure store cleanliness, organization, and adherence to company standards.
  • Utilized product knowledge to assist customers in making informed purchasing decisions.
  • Responded promptly to customer inquiries, complaints, and requests, with professionalism and empathy.
  • Contributed to the implementation of promotional events and initiatives to drive sales and increase foot traffic

Waitress Supervisor

SOHO HOUSE Tel Aviv
Tel Aviv, Israel
06.2021 - 11.2021
  • Worked at a high demanding members club as a waitress and dealt with many different types of cultures and high class people
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.

Waitress Supervisor

TUCKER
Sydney, NSW
12.2020 - 06.2021
  • Distributed food to service staff for prompt delivery to customers.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Created daily shift schedules for waitstaff according to business needs.
  • Monitored employee performance, identified areas of improvement, and provided feedback.

Deliveries and Customer Service

LOX AND A BOX
Sydney, NSW
12.2020 - 06.2021
  • Delivered food deliveries to customers' homes, and carried out operations such as operating the cash register, making bagels, and organizing orders.
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • Assisted in resolving customer complaints and identified appropriate solutions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Retail Supervisor

EMANUEL
Sydney, NSW
03.2018 - 12.2019
  • Undertook retail and customer service activities within the store to help optimize and surpass sales targets, profitability, and customer service satisfaction.
  • Provided customers with a broad range of assistance in the areas of product selection, pricing, availability, special orders, exchanges, and promotional discounts.
  • Carried out checkout operations by operating the EFTPOS machine and cash register, and dealing with credit card and cash transactions.
  • Performed stocktaking to ensure product supplies were not running low.
  • Replenished shelves and checked displays to ensure that items showed the latest prices, including discounts or promotional offers.

Waitress

HURRICANES BAR & GRILL
Sydney, NSW
12.2017 - 12.2018
  • I took orders from patrons for food and beverages.
  • Managed orders and used the Point of Sale system.
  • Monitored customer needs, and promptly handled requests.

Private Nanny

Family
Sydney, NSW
03.2017 - 08.2017
  • I nannied three children under the age of two years old; I was responsible for all meals, taking them to kindergarten and back home, and looking after them until late.
  • Provided direct-care services for children of varying ages.
  • Assisted with homework, tutoring and school projects as needed.

Education

Bachelor of Psychology -

Macquarie University
Sydney, NSW
02.2025

SECONDARY EDUCATION -

THE EMANUEL SCHOOL
Sydney, NSW
12.2016

Skills

  • Staff management
  • Organizational skills
  • Self motivation
  • Health promotion
  • Employee engagement
  • Yoga instruction
  • Public speaking
  • Event planning
  • Reliability
  • Teamwork and collaboration
  • Public relations
  • Time management abilities
  • Relationship building

Languages

English
Professional
Hebrew
Professional

Affiliations

Cook for Homeless Shelter

  • Prepared and served nutritious meals for up to 20 individuals daily, ensuring dietary needs were met.
  • Worked collaboratively with a team of volunteers to maintain a clean, organized kitchen and dining area.
  • Fostered a welcoming environment for individuals experiencing homelessness, providing not only food but also emotional support.

Special Needs Café Volunteer

  • Supported café staff in managing daily operations, including customer service and maintaining cleanliness.
  • Developed strong communication and interpersonal skills while working with individuals with varying levels of ability.

Special Needs Children’s Program Volunteer

  • Provided one-on-one support for children with special needs, helping with activities that promote learning and socialization.
  • Assisted in organizing sensory-friendly games and crafts, fostering creativity and engagement.
  • Collaborated with program staff to create individualized care plans and ensure each child’s needs were met, focusing on both physical and emotional well-being.

Senior Care Volunteer

  • Engaged with elderly individuals through group activities, conversation, and companionship, promoting emotional well-being.
  • Helped with meal planning and preparation, ensuring food was appropriate and safe for seniors with special dietary requirements.
  • Assisted in organizing social events and activities that encouraged physical and cognitive engagement, contributing to a positive atmosphere.

This experience highlights a deep commitment to community service, with a focus on inclusivity and support for individuals of all ages and abilities.

Accomplishments

  • Best Research Paper Award | [Macquarie University | [2024]
    Awarded for producing the most outstanding research paper on child development, recognized for its depth of analysis, innovative approach, and academic contribution.
  • Best Netball Student | [Maccabi | [2019]
    Recognized as the most outstanding netball player for exemplary athletic performance, leadership, and team contribution, leading the team to championship.
  • Emanuel School Sports Captain | Emanuel School | [2014]
    Elected as Sports Captain, demonstrating exceptional leadership in organizing and motivating teams, fostering school spirit, and leading the school to victory in multiple competitions.
  • Leadership Excellence Award | [Emanuel School | [2016]
    Honored for demonstrating extraordinary leadership in student organizations, successfully organizing large-scale events, and inspiring peers to exceed their own expectations.

References

References available upon request.

Timeline

Wellness and Spa Manager

The Norman Tel Aviv
04.2024 - Current

Yoga Instructor

The Norman Tel Aviv
01.2024 - Current

Sales Assistant

Urban Swan
11.2023 - 03.2024

POOL MANAGER

The Norman Tel Aviv
05.2023 - 12.2024

Waitress Supervisor

SOHO HOUSE Tel Aviv
06.2021 - 11.2021

Retail Sales Associate

BASSIKE
02.2021 - 02.2024

Waitress Supervisor

TUCKER
12.2020 - 06.2021

Deliveries and Customer Service

LOX AND A BOX
12.2020 - 06.2021

Retail Supervisor

EMANUEL
03.2018 - 12.2019

Waitress

HURRICANES BAR & GRILL
12.2017 - 12.2018

Private Nanny

Family
03.2017 - 08.2017

Bachelor of Psychology -

Macquarie University

SECONDARY EDUCATION -

THE EMANUEL SCHOOL
Shanee Israeli