Shane Hilder
Wadalba,NSW
Summary
Diligent and proficient Fibre Technician with expertise in construction, cable installation, fibre splicing, and fibre testing equipment.
Known for a keen ability to quickly grasp new concepts and tasks.
Extensively involved in all phases of end-to-end fibre optic installations, both externally and internally.
Notably, during my tenure at FIBIC, I provided on-call support for prominent clients such as VOCUS, TPG, UECOM, and OPTUS, consistently meeting and exceeding customer SLAs by resolving every fault with precision and efficiency.
Overview
16
16
years of professional experience
Work History
Telecommunications Technician
FIBIC Pty Ltd
05.2016 - Current
- Installed and configured new devices and system components.
- Efficiently troubleshot fibre-optic connections resulting in quicker restoration of services following outages.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Responded to service requests during and after business hours.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
- Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
- Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
- Assisted in the planning process for new telecommunication sites considering local demographics and geography leading to targeted expansion efforts.
- Collaborated with cross-functional teams to design and deploy large-scale telecommunication projects.
- Conducted thorough site surveys to determine optimal locations for equipment placement, maximizing signal strength and reliability.
- Ensured adherence to industry standards and regulations during all phases of project implementation, maintaining a safe working environment at all times.
- Performed quality assurance on systems to confirm optimal performance.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Coordinated installation of new users and relocations of existing users.
Construction Supervisor
Global Construction
02.2014 - 05.2016
- Supervised field crews to maximize quality and work efficiency.
- Maintained a safe work environment by enforcing company policies, procedures, and regulatory standards throughout each project phase.
- Completed projects on time and within budget by effectively managing resources and schedules.
- Reported quality of performance on site to site construction managers.
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays, and causes.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Increased client satisfaction with clear communication, timely updates, and quick resolution of issues.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
Construction Worker
Coastal Excavation
01.2012 - 02.2014
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
Apprentice Mechanical Fitter
Borg Manufacturing
05.2008 - 05.2012
- Contributed to cost reduction by identifying opportunities for process improvements and waste minimization during daily operations.
- Streamlined workflow with efficient organization of tools and materials, leading to reduced project completion times.
- Demonstrated excellent attention to detail when conducting visual inspections of parts for wear or damage before assembly.
- Assisted in the fabrication of custom parts using various machining techniques such as drilling, cutting, and grinding as needed for specific projects.
- Acquired valuable hands-on experience in welding processes including MIG, TIG, stick welding during apprentice period.
- Developed strong communication skills through regular interaction with supervisors, engineers, and fellow apprentices.
- Assisted in the assembly of complex machinery, ensuring proper alignment and functioning of components.
- Adhered to strict quality standards while assembling components according to designated specifications.
- Followed safety protocols diligently while working with heavy machinery, maintaining a safe work environment for all team members.
Education
Onsite Training Companies
Certificate III - Telecommunication
Comtech Telecommunication Training
Homebush, NSW02.2021
Certificate III - Mechanical Engineering
TAFE, NSW
Gosford, NSW11.2012
Skills
- Fibre Optic Splicing
- Troubleshooting and resolution
- Wireless Networking
- Network Troubleshooting
- Installation and maintenance
- Troubleshooting systems
- Installing equipment
- Safety practices
- Work order completion
- Equipment safety
- Test equipment operation
- Documenting activities
- Device Installation
- Writing reports
- Data Centre Operations
- Fault finding and restoring of services
Timeline
Telecommunications Technician
FIBIC Pty Ltd
05.2016 - Current
Construction Supervisor
Global Construction
02.2014 - 05.2016
Construction Worker
Coastal Excavation
01.2012 - 02.2014
Apprentice Mechanical Fitter
Borg Manufacturing
05.2008 - 05.2012
Onsite Training Companies
Certificate III - Telecommunication
Comtech Telecommunication Training
Certificate III - Mechanical Engineering
TAFE, NSW
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