Shanel Alsop
Port Douglas,QLD
Summary
Working in the spa industry for 18 years has allowed me to develop personalised skills that detect and support emotional needs. I have recently decided to change the direction of my career path and am looking to gain more experience in the way of support, being emotional, financial, or physical. I believe these are the qualities and experiences you are in need of for our local community during this devastating time and I am confident I can provide that for you and the community.
Overview
10
10
years of professional experience
Work History
Retail Assistant
In Port Shoes
06.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Conducted regular price audits to ensure pricing consistency across all products on display.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
Spa Therapist
Kaia Day Spa. Sheraton Mirage
09.2021 - 05.2023
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
- Increased repeat clientele through the development of customized treatment plans tailored to individual needs.
- Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
- Collaborated with spa management to develop innovative treatment packages, attracting new clients and generating increased revenue.
- Exceeded and maintained monthly retail goals
- Treated each individual guest with the emotional connection needed to provide trust and safety
- Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
Spa Manager
Capella Lodge
10.2020 - 08.2021
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
- Streamlined appointment scheduling for improved efficiency and increased bookings.
- Managed inventory control, reducing waste and lowering product costs.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Specified training focusing on emotional connection
- Administration duties
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
Boutique Coordinator and Aesthetician
Fairmont Banff Springs
09.2013 - 09.2017
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
Education
Beauty Therapy
The French Beauty Academy
Gold Coast, QLD12.2009
Skills
- Order Processing
- Retail Sales Techniques
- Complaint Handling
- Loss Prevention
- Emotional Connection
- Expense Tracking
- Policy Implementation
- Financial Management
- Staff Development
- Strategic Planning
- Customer Relationship Management (CRM)
- Negotiation
- Time Management
Timeline
Retail Assistant
In Port Shoes
06.2023 - Current
Spa Therapist
Kaia Day Spa. Sheraton Mirage
09.2021 - 05.2023
Spa Manager
Capella Lodge
10.2020 - 08.2021
Boutique Coordinator and Aesthetician
Fairmont Banff Springs
09.2013 - 09.2017
Beauty Therapy
The French Beauty Academy