Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanel Alsop

Port Douglas,QLD

Summary

Working in the spa industry for 18 years has allowed me to develop personalised skills that detect and support emotional needs. I have recently decided to change the direction of my career path and am looking to gain more experience in the way of support, being emotional, financial, or physical. I believe these are the qualities and experiences you are in need of for our local community during this devastating time and I am confident I can provide that for you and the community.

Overview

10
10
years of professional experience

Work History

Retail Assistant

In Port Shoes
06.2023 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Conducted regular price audits to ensure pricing consistency across all products on display.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.

Spa Therapist

Kaia Day Spa. Sheraton Mirage
09.2021 - 05.2023
  • Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
  • Increased repeat clientele through the development of customized treatment plans tailored to individual needs.
  • Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
  • Collaborated with spa management to develop innovative treatment packages, attracting new clients and generating increased revenue.
  • Exceeded and maintained monthly retail goals
  • Treated each individual guest with the emotional connection needed to provide trust and safety
  • Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
  • Educated guests on self-care techniques, promoting long-lasting benefits from spa services.

Spa Manager

Capella Lodge
10.2020 - 08.2021
  • Enhanced customer satisfaction by implementing innovative spa services and treatments.
  • Streamlined appointment scheduling for improved efficiency and increased bookings.
  • Managed inventory control, reducing waste and lowering product costs.
  • Developed strong relationships with vendors to secure best pricing on products and supplies.
  • Specified training focusing on emotional connection
  • Administration duties
  • Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.

Boutique Coordinator and Aesthetician

Fairmont Banff Springs
09.2013 - 09.2017
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
  • Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.

Education

Beauty Therapy

The French Beauty Academy
Gold Coast, QLD
12.2009

Skills

  • Order Processing
  • Retail Sales Techniques
  • Complaint Handling
  • Loss Prevention
  • Emotional Connection
  • Expense Tracking
  • Policy Implementation
  • Financial Management
  • Staff Development
  • Strategic Planning
  • Customer Relationship Management (CRM)
  • Negotiation
  • Time Management

Timeline

Retail Assistant

In Port Shoes
06.2023 - Current

Spa Therapist

Kaia Day Spa. Sheraton Mirage
09.2021 - 05.2023

Spa Manager

Capella Lodge
10.2020 - 08.2021

Boutique Coordinator and Aesthetician

Fairmont Banff Springs
09.2013 - 09.2017

Beauty Therapy

The French Beauty Academy

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Shanel Alsop