Shanelle Albanese

• Oversee and manage daily performance and operations of thriving Chadstone practice
• Initiative and sound judgement, to coordinate both clinical and administrative teams effectively
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Developed close working relationships with front office and back office staff.
• Develop, manage, and support a growing dental practice
• Successfully leading a diverse team and developing working relationships
• Rostering
• Implementing and maintaining policies and procedures
• Marketing and business development
• Managing continuing education
• Organising internal/external training for the team)
• Supervising stock inventory
• Treatment coordination and follow up
• General administrative and front desk tasks.
• Developed policies and procedures for effective practice management.
• Oversee accounting, budgeting, and financial reporting.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

• Manage Direct reports such as Practice Managers and indirectly Dental Assistants, Receptionists etc
• Acted as key customer contact for clinicians contracted in the practices in Victoria
• Ensure that practice teams are trained, rostered and meeting the needs of clinicians in the practices.
• Work with Practices to ensure that their teams understand their priorities.
• Network within Victoria to identify talent and then work with the Recruitment Coordinator to contact and engage those talent opportunities.
• Worked with Marketing Coordinator to develop and execute new patient local area marketing strategies to build the practice books.
• Personally call and onboard any new Clinicians or Practice Managers.
• Plan and deliver the operational & financial budget for Victoria from revenue to practice costs.
• Ensure that new practices are onboarded.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Assisted with regulatory issues such as compliance.
• Boosted staff morale by offering constructive feedback and specific direction.
• Oversaw accounting, budgeting, and financial reporting.
• Developed and maintained electronic record management systems to analyze and process data.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Supervised site investigations, reported issues and escalated those that required further assistance.
• Developed and administered project budgets.

• Managing financial accounts of the Owners Corporation
• Looking after insurance matters
• Corresponding with key stakeholders such as owners, contractors and other 3rd parties
• Drawing up prosed new budgets each financial year in collaboration with accounts team
• Organising and chairing Annual General Meetings and sending out related notices, nominations etc
• Chairing AGM’s and issuing minutes following the meeting
• Managing committee issues, including committee meetings and issuing minutes of those meetings
• Advising owners on matters of the Owners Corporation law and procedure
• Manage and resolve any disputes that may arise
• Liaising with key developers on OC matters through construction stage
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service.
• Participated in team-building activities to enhance working relationships.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Practice Management:

• Supervision, management and team leadership
• Providing PA assistance in coordinating dental operations manager to achieve set goals and objectives
• Management of front reception to ensure effective scheduling and management of patient appointments
• Managing staff rosters
• Financial and administrative management
• Provide excellent time management and organisational skills to efficiently run Dental Practice
• Demonstrated high-level communication and interpersonal skills to interact with staff, patients, specialists and suppliers.

Senior Dental Assistant:

• Provide clinical chair-side assistance to dentists, to aid in the provision of high quality dental services to clients
• Maintain the dental surgery and clinic consistent with quality, efficiency and OH&S standards
• Assume responsibility for sterilisation and maintenance of clinical environment, dental instruments and equipment within the dental clinic
• Some basic laboratory work
• Appointment book management
• Processing payments and Banking
• Liaising with patients, practitioners and specialists
• Liaising with hospitals and other medical facilities
• Treatment planning and coordination
• Liaising with representatives
• Stock ordering and management
• Efficient record keeping
• High level patient care
• Direct hands-on interaction with patients
• Sterilisation and infection control practices

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
• Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
• Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

• Escorted customers to their table and arranged their seating
• Presented and explained menus to customers
• Answered queries regarding restaurant items and informed them of daily specials
• Taking food/drink orders and conveyed them to kitchen staff
• Professionally served wines according to the customer’s selection
• Provided excellent customer service: Worked closely with restaurant staff to ensure orders were served in an efficient manner
• Verified customer satisfaction
• Trained new staff regarding the restaurants procedures, culture and practices
• Worked with staff members to provide orientated service.

• Meet and Greet customers at the front desk and notify relevant staff of their presence
• Assisting the CEO and Office Manager
• Arranging Travel Plans/ Itineraries
• Booking flights and accommodation
• General administration duties
• Ordering office stationery and supplies
• Manage and coordinate meeting room and video conference booking.
• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
• Computerised office activities, maintained customer communications and tracked records through delivery.

• Delivered exceptional customer service to every customer by welcoming positive experiences.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Counted money in drawers at beginning and end of each shift.

• Delivered exceptional customer service to every customer by creating welcoming positive experiences.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.