Shanelle Baynham
Mackay,QLD
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
6
6
years of professional experience
Work History
Cashier
Boost Juice
Queensland
04.2020 - 11.2023
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, ensuring a positive shopping experience.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new cashiers on operational procedures and systems.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Monitored inventory levels and restocked supplies as needed during shifts.
- Collaborated with team members to maintain high standards of service quality.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Waitress Trainee
Palace
Mackay, QLD
03.2021 - 09.2022
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in food and beverage preparation, ensuring adherence to quality and presentation standards.
- Maintained cleanliness and organization of dining area, contributing to a positive guest experience.
- Collaborated with team members to efficiently manage busy dining shifts during peak hours.
- Processed orders accurately using point-of-sale systems, enhancing operational efficiency.
Cashier
Hungry Jack's
Mackay, QLD
02.2019 - 07.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of service area to enhance customer experience.
- Assisted in training new staff on cash handling and customer service protocols.
- Responded to customer inquiries, providing product knowledge and recommendations.
- Monitored inventory levels, ensuring adequate stock for peak hours.
- Implemented promotional campaigns effectively, increasing customer engagement.
- Developed workflows that improved transaction speed during busy periods.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Trainee Cashier
Sarina Pets and Produce
Sarina, QLD
03.2018 - 06.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in inventory management by restocking shelves and organizing products.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Maintained accurate cash drawer balance through diligent monitoring and reconciliation.
- Implemented best practices for maintaining cleanliness and organization of checkout areas.
- Analyzed daily sales data to identify trends and optimize product placement strategies.
Education
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Tenancy Skills Institute
Year 10
Sarina State High School
Sarina, QLD01.2013
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Cash handling and management
Customer relations
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Payment processing
Product restocking
Product knowledge
Refunds and exchanges
Complex Problem-solving
Merchandise restocking
Cash drawer balancing
Order packaging
Currency counting
Sales expertise
Product recommendations
Personal Information
- Age: 28
- Date of Birth: 12/06/1996
- Gender: Female
- Nationality: First Nations
- Marital Status: Single
Financial Information
30, rent assistance, active, above 30% affordability, no, no
Housing Search
limited, no, rental profile setup, 2Apply, yes, if successful in securing a property, yes, https://www.tenancyskills.com.au/, yes, explained, discussed, discussed, yes, low affordability, affordability, limited private rental history, to be booked when available
Ethnicity
first nations
Current Accommodation
renting, private, no lease/bond, repossessed
Support
Phoenix Place, Disability Support Pension, weekly
Timeline
Waitress Trainee
Palace
03.2021 - 09.2022
Cashier
Boost Juice
04.2020 - 11.2023
Cashier
Hungry Jack's
02.2019 - 07.2019
Trainee Cashier
Sarina Pets and Produce
03.2018 - 06.2019
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Tenancy Skills Institute
Year 10
Sarina State High School