Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanelle Burns

Medina

Summary

Dynamic online night manager at Woolworths Group with a proven track record in enhancing customer experience and operational efficiency. Skilled in problem-solving and stock management, I successfully mentored staff and optimized store displays, contributing to increased sales and a positive work environment. Committed to maintaining high standards of food safety and customer service.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Assistant Store Manager / Online Night Supervisor

Woolworths Group
10.2002 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Education

Hospitality

Kwinana SHS
WA
01-2004

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Attention to detail
  • Stock management
  • POS systems
  • Food handling
  • Food safety

Certification

Certificate I - Hospitality

Certificate II - Hospitality

Timeline

Assistant Store Manager / Online Night Supervisor

Woolworths Group
10.2002 - Current

Hospitality

Kwinana SHS
Shanelle Burns