Shanelle Hodgkinson
Melbourne,VIC
Summary
Self-motivated, team-oriented individual with strong interpersonal skills, a positive attitude, professionalism, and a drive to provide high-level services in data and information management. Skilled in the provision of advanced administration support across various areas, including Human Resources, projects, rostering/scheduling, and stakeholder management. Service support, including quality portfolio analysis and management, record keeping, and application of administrative policies. Efficient administrative and time management skills, planning, and organizing to ensure the development and implementation of systems and procedures to schedule workflows and track progress. Skilled in identifying and prioritizing critical activities, issues, solutions, tasks, and resources to achieve corporate objectives. Noted for my ability to communicate effectively by listening, showing respect and support, and adapting my communication style to any situation, while demonstrating the highest standards of professional conduct. My unique and diverse skill set will assist in a role that requires integrity and flexibility, along with my orderly and analytical mindset.
Overview
6
6
years of professional experience
Work History
Recruitment Consultant
Victoria Police
10.2024 - Current
- Managing end-to-end recruitment for Police Custody Officer applicants.
- Reviewing and assessing applications.
- Maintaining comprehensive, detailed, and confidential recruitment records, including maintenance and corporate databases.
- Conducting reference checks and panel interviews.
- Vetting and critically analyzing applicant information via internal systems.
- Preparing comprehensive reports, analyzing papers, briefing notes, correspondence, and submissions for a range of stakeholders using clear and concise language, adapting the content, style, message, and tone to suit the audience, and delivering the appropriate image for Victoria Police.
- Creating and issuing employment contracts, and facilitating the onboarding process.
- Running assessment days for PCO applicants.
- Answering telephone inquiries and monitoring the central mailbox.
- Assisting in high-quality internal transfer and recruitment functions, including shortlisting, interviewing, and selection processes.
- Undertaking research, analyzing information from different perspectives, ensuring processes and procedures are compliant with relevant regulations, policies, and procedures, and providing recommendations for improvement.
- Providing timely and accurate recruitment advice to key stakeholders, in accordance with relevant policies and procedures.
- Running community events, career exhibitions, and social media platforms to attract more applicants.
Recruitment Support Administrator
Victoria Police
01.2024 - 10.2024
- Recruitment support administrator assisting in receiving, processing, and assessing applications for employment with Victoria Police by applying rules and standards in accordance with approved and established recruitment policies and procedures.
- Trained and mentored staff.
- Liaise with internal and external stakeholders, explaining rules, and suggesting alternative approaches to support the efficient and equitable processing of applications.
- Maintain standard office equipment and software, organize meetings, answer telephone inquiries, perform data entry, manage candidate documentation, and conduct background checks.
- Assessed and ran fitness testing assessment days.
- Providing information and draft routine correspondence to applicants and prospective applicants, outlining the recruitment steps and expected timeframes relating to the process, including medical booklets.
- Participated in information sessions, and recruitment support activities required at career expo sessions, and fitness testing sessions.
Styling Assistant
Kmode Interiors
03.2023 - 12.2023
- Assisted in understanding client preferences, budgets, and design requirements.
- Supported the head stylist in executing design concepts, choosing color palettes, decor, and furniture.
- Measured spaces and space planning of an area.
- Arranging furniture, hanging artwork, ironing beds, and cleaning furniture.
- Supervised and directed the removalist employees to ensure the furniture was placed in the correct spots.
- Ensured the furniture was safely packed up and installed in a timely manner.
- Trained and mentored staff who were new to Kmode Interiors, offering guidance and support.
- Completed installations within the timeframes provided.
- Provided customer service by addressing client inquiries, handling design revisions, and ensuring satisfaction with final designs.
- Researched and sourced materials, furniture, and décor from various suppliers, ensuring items aligned with the overall design vision.
Sales and Media Marketing Coordinator
Channel 7 (Seven West Media)
01.2022 - 03.2023
- Booked advertising schedules for Channel 7 networks.
- Developed agency relationships through face-to-face, telephone, and emails.
- Tracked client activities related to media campaigns and advertising.
- Prepared proposals and budgets for corporate client advertising.
- Monitored advertising bookings throughout the duration of a campaign to ensure all commercials appear as booked.
- Provided prompt advice to the advertising agency and the client about the non-availability of air time.
- Compiled and generated reports on campaign performance, providing actionable insights to clients.
- Tracked and reported on marketing campaign responses.
- Accurate and regular filing of advertising bookings and relevant paperwork, to ensure the clients' records are maintained.
- Checked station confirmations against bookings, and forwarded them to agencies and clients prior to the campaign booking commencement.
Sales Executive
L'Oréal
11.2020 - 01.2022
- Sales Executive for products promoting L'Oreal fragrances within Myer and David Jones department stores.
- Responsibility for sales targets and customer sales to ensure relevant key performance metrics are attained to drive profit and growth within stores.
- Demonstrated expert product knowledge during client interactions, addressing questions and concerns confidently, and offering solutions tailored specifically for them.
- Upsold and cross-sold complementary fragrance products, such as body lotions and gift sets, contributing to monthly sales targets.
- Delivered exceptional customer service in a fast-paced retail environment, ensuring a positive and memorable shopping experience for each customer.
- Negotiated prices, terms of sales, and service agreements.
- Attended sales trainings and conducted further research about the products.
- Stayed up to date with industry trends and new product launches to offer the latest fragrances.
Sales Assistant
Florentine Eyewear
11.2018 - 12.2021
- Sales Assistant selling to, and interacting with, customers, and solving customer issues while educating customers on the products and eyewear promotions to enhance sales.
- Continually engaged with customers to effectively build rapport and lasting relationships.
- Undertook cash and credit card handling, closing and opening of the store, and tracked stock using the company inventory management software.
- Implemented up-selling strategies, such as recommending accessories and complementary purchases, to increase revenue.
- Attended product launches and training sessions to expand your knowledge of the products.
- Trained and assisted staff when required.
Education
VCE -
Overnewton Anglican Community College
12-2020
Skills
- Excellent communication and customer service skills, building and maintaining stakeholder relationships by listening, evaluating, and responding
- Exercising sound judgment to recognize potential sensitive and confidential subjects
- Strong interpersonal skills practiced through creating and maintaining rapport with colleagues, both locally and nationally
- Consistently acting with professionalism, confidentiality, and discretion
- Demonstrating a positive attitude and the ability to cope with change
- Results-oriented, consistently achieving results through effective decision-making and application of practical common sense
- Ability to work autonomously and within a team environment
- Demonstrated learning agility, seeking further self-development, learning quickly and efficiently, acquiring skills in new software easily and accurately, and always inviting and embracing feedback
- Sound computer skills, competent in the Microsoft Office professional suite, and various other software applications
Timeline
Recruitment Consultant
Victoria Police
10.2024 - Current
Recruitment Support Administrator
Victoria Police
01.2024 - 10.2024
Styling Assistant
Kmode Interiors
03.2023 - 12.2023
Sales and Media Marketing Coordinator
Channel 7 (Seven West Media)
01.2022 - 03.2023
Sales Executive
L'Oréal
11.2020 - 01.2022
Sales Assistant
Florentine Eyewear
11.2018 - 12.2021
VCE -
Overnewton Anglican Community College
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