Shanelle Monyenye
Banksia Grove,Australia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2025
2025
years of professional experience
Work History
Camp Leader
Cahoots
- Ensuring that participants needs are met during the duration of the camp and that they are completing their NDIS goals set by them and their caregivers
- Responsible for ensuring that the participants are gaining more confidence in themselves and are engaging well with other participants.
- Collaborated with fellow camp leaders to create a positive and inclusive environment for all camp attendees.
- Monitored camper behaviour during activities, effectively handling discipline situations and encouraging positive behaviour.
- Advised camp management of camper-related issues and helped to formulate targeted resolution plans.
Customer Service Team Member
KFC
01.2020 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Actively participated in weekly meetings presenting ideas for process improvements leading to more efficient and effective customer service.
Education
Bachelor of Arts - Psychological And Behavioural Science
The University of Western Australia
2029
Diploma - Youth Work
North Metropolitan TAFE - Kendrew Crescent Campus
Joondalup, WA2025
WACE
Irene McCormack Catholic College
2023
Skills
- Team Communication
- Health and safety
- Safety Procedures
- Parent Communication
- Activity Planning
- Attention to Detail
- Recordkeeping and File Management
- Customer Service
- MS Office
- Decision-Making
- Data Confidentiality
- Personable and Approachable
- Positive Engagement
- Team Leadership
- Effective Communication
- Child Supervision
- Relationship Building
- Interpersonal and written communication
Employabilityskills
- Problem solving skills
- Teamwork
- Oral and written communication skills
- Creativity
- Time management
- Initiative
- Technological competence
Jobspecificskills
- Excellent computer skills including a range of software such as Excel, PowerPoint and Word.
- Excellent communication skills demonstrated through working as a customer service team member at KFC since 2020.
- Strong ability to work as part of a team developed through playing various team sports at a young age.
- Skilled in using various social media platforms such as Facebook, Instagram and YouTube.
- Confident public speaker to a range of audiences.
- I can apply basic first aid when required as I have a first aid qualification.
Awardsandqualifications
- High Achievement (Humanities), 2021
- High Achievement (Science), 2021
- High Achievement (English), 2021
- Player of the season - Leederville Tennis Club, 2018
Hobbiesinterestssports
- Writing screenplays and novels
- Arts and the film and theatre industry
- Cooking and trying new recipes
- Passionate about sports, particularly soccer
- Traveling and learning about new cultures
Attributes
- Responsible and mature
- Excellent communication skills
- Adaptable
- Friendly
References
Irene McCormack Catholic College, Mrs Helen Gray, VET Coordinator, 18 Bradman Dr, Butler, WA, 6036, 95622400
Timeline
Customer Service Team Member
KFC
01.2020 - Current
Camp Leader
Cahoots
Bachelor of Arts - Psychological And Behavioural Science
The University of Western Australia
Diploma - Youth Work
North Metropolitan TAFE - Kendrew Crescent Campus
WACE
Irene McCormack Catholic College
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