Shanelle Winiata
Shailer Park,QLD
Summary
Operations professional with solid track record in regional management. Managed and streamlined operations across multiple locations, ensuring high levels of productivity and operational efficiency. Skilled in strategic planning and operational oversight. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
QLD Regional Operations Manager
Krispy Kreme ANZ
77 Burchill Street, Loganholme
03.2021 - Current
- Managed inventory tracking and physical inventory counts to minimize loss.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Oversaw store operations while generating $200k+ in monthly sales.
- Implemented succession planning by training and developing over 10 associates into leadership positions.
- Corrected operational discrepancies by developing and executing process improvements.
- Managed daily operations to ensure smooth functioning of stores, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Store Manager
Krispy Kreme ANZ
Acacia Ridge, QLD
07.2018 - 02.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
Assistant Manufacturing Manager
Krispy Kreme
Loganholme, QLD
03.2015 - 07.2018
- Coordinated production teams and oversaw pre- and post-production activities.
- Managed well-documented production activities by tracking output, materials used, labor involved and notable incidents in daily logs.
- Monitored removal and safe handling of waste that occurred from production activities.
- Adhered to specifications and maintained tolerances in production activities.
- Trained new employees on safety protocols and company standards.
- Worked with managers to implement company's policies and goals.
- Adhered to applicable regulations, policies and procedures for safety and environmental compliance.
- Managed areas of manufacturing, safety, inventory control and process implementation.
- Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
- Provided top product quality control and inventory management resulting in reduced downtime and maximized revenue.
- Completed internal audits with efficiency and accuracy.
- Hired and managed over 200 permanent and casual staff.
- Reduced expenses by aligning resources to minimize impact on production or cost.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Established safety protocols, contributing to a significant reduction in workplace accidents and injuries.
Team Leader
Krispy Kreme ANZ
Loganholme, QLD
06.2014 - 02.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Team Leader
Allied Mills
Yatala, QLD
06.2011 - 05.2014
- Maintained a clean and organized workspace, resulting in a safer environment for all employees.
- Collaborated with team members to achieve daily production goals and consistently meet deadlines.
- Maintained compliance with health, safety, and environment practices.
- Remained attentive throughout shifts, identifying potential safety hazards and promptly addressing them to maintain a secure work environment.
- Prepared, boxed, and staged outgoing shipments.
- Operated mobile equipment such as forklifts and pallet jacks.
- Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among al
Spa Therapist
Polynesian Spa
Rotorua, New Zealand
03.1998 - 11.2001
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
- Utilized various massage modalities to address individual client needs, resulting in improved pain relief and relaxation outcomes.
- Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
- Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
- Managed appointment scheduling efficiently, maximizing therapist utilization and minimizing wait times for guests.
- Promoted a holistic approach to wellness by incorporating aromatherapy techniques into treatments when appropriate.
Education
Diploma - Travel
Waiariki Institute of Technology
Rotorua, New Zealand11.2010
High School Diploma -
Rotorua Girls High School
12.2000
Skills
- Store operations oversight
- Risk management
- Staff training and development
- Recruiting and hiring
- Profit and loss accountability
- Program implementation
- Operational Efficiency
- Excellent interpersonal skills
- Forecasting
- Key Performance Indicators
- Compliance Management
- Workforce Planning
- Strategic Planning
- Budget knowledge
- Standard Operating Procedures
- Safety protocol
- Teamwork and Collaboration
- Proficiency in Microsoft Office
Accomplishments
- Used Microsoft Excel to develop store to store tracking spreadsheets.
- Supervise QLD Retail team of over 100 staff members.
- Achieved Retail Manager of the year 2024 and Retail Employee of the year 2024
- Achieved +90% week on week training completion QLD by implementing week on week reporting at store level with accuracy and efficiency.
- Raised 4 amazing children that have gone on to thrive in their chosen fields
- Representative and spokesperson of privately owned Family Land Trust
Timeline
QLD Regional Operations Manager
Krispy Kreme ANZ
03.2021 - Current
Store Manager
Krispy Kreme ANZ
07.2018 - 02.2021
Assistant Manufacturing Manager
Krispy Kreme
03.2015 - 07.2018
Team Leader
Krispy Kreme ANZ
06.2014 - 02.2015
Team Leader
Allied Mills
06.2011 - 05.2014
Spa Therapist
Polynesian Spa
03.1998 - 11.2001
High School Diploma -
Rotorua Girls High School
Diploma - Travel
Waiariki Institute of Technology