Shanelle Bridges
Eagleby,QLD
Summary
Dedicated professional offers many years of experience in product solutions. Polished and articulate professional skilled in engaging specialists and potential customers. Expert at learning in-depth functions and information about products, competitive offerings, and cutting-edge developments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Development Manager
Inner Circle Home Care
Helensvale, QLD
08.2022 - 12.2024
- Developed and implemented strategies to expand business operations and client base, resulting in increased revenue and market presence.
- Built and maintained strong relationships with key stakeholders, including management, clients, and external partners.
- Collaborated with management to identify growth opportunities and align business objectives with organizational goals.
- Spearheaded initiatives to improve service offerings, enhance client satisfaction, and foster long-term partnerships.
- Managed recruitment and onboarding processes for internal and external staff, ensuring the selection of qualified candidates aligned with company values.
- Ensured seamless delivery of services through effective management of schedules and resources.
- Conducted comprehensive staff training programs to ensure adherence to industry standards and organizational policies.
- Managed compliance activities, safeguarding company’s commitment to industry regulations.
Human Resources Manager
Home Care Assistance Gold Coast
Southport, QLD
12.2021 - 08.2023
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Held exit interviews and documented information discussed with employees.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Prioritized and organized tasks to efficiently accomplish service goals.
Development and Resolution Consultant
Ignite Travel
Broadbeach, QLD
01.2018 - 12.2020
- Handled invoicing processes.
- Provided valuable support for business activities during weekends.
- Overseen financial transactions and account management.
- Ensured the accuracy of accounting records through regular updates.
- Facilitated client communications to enhance phone and online sales.
- Achieved high customer satisfaction by consistently providing excellent sales assistance.
- Determine customers' needs and desires.
- Maintain awareness of updated product information.
- Organized and coordinated business travel arrangements for corporate clients.
- Evaluated existing systems used for managing customer complaints and made recommendations for improvement.
Retail and Manufacturing Assistant
Enchanted Lights
01.2017 - 01.2018
- Adjusted and moved storage chutes to efficiently fill storage bins and other receptacles.
- Attended training sessions to stay updated on new manufacturing technologies and processes.
- Assisted skilled production workers by cleaning supplies, holding tools and storing equipment.
- Assisted in troubleshooting complex problems that arose during the manufacturing process.
- Maintained cleanliness of work area, tools, and machines.
- Collaborated with team members to meet daily production goals efficiently.
- Recorded daily production data into company database system accurately.
- Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
Lead Educator
Bright Horizons Childcare
01.2014 - 01.2017
- Responsible for the guidance/support/direction/discipline and general supervision of staff, students and volunteers working within the Childcare service
- Mentoring students on practical placement
- Provide verbal and written feedback to aid reflective learning
- To develop the Children’s Program
- Write up the program, co-operating with staff and Children’s needs
- In compliance with the OH&S Policy, ensure a safe environment is maintained for staff and children, with attention to children with anaphylaxis, allergies, asthma etc
- To ensure that accurate records are kept regarding accident, incident, injury, illness and medication
- The appropriate books/records are to be checked on a regular basis to ensure ongoing compliance
- To co-operate and communicate effectively with parents about their child-care needs
- To actively support and co-operate with other staff in their child-care duties
- To maintain observations and records of individual children’s progress, particularly those identified through staff observation
Manager
Brumbys
Chevron Island, QKD
01.2010 - 01.2014
- Delivered exceptional sales service to maintain high customer satisfaction levels.
- Sustain premium condition of the store with top-notch visual merchandising.
- Oversaw restocking efforts to maintain full shelves.
- Determined consumers' demands and expectations.
- Showcased items aligning with client requirements.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Supervise daily POS activities.
- Maintained awareness of the latest product information.
- Precisely detailed unique selling points.
- Adhered to cleaning protocols all day ensuring workplace compliance with safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created and managed budgets for travel, training, and team-building activities.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Diploma - Diploma of Business Management
TAFE Queensland
QLDDiploma - enrolled endorsed nurse
TAFE QLD
QLDDiploma - children services
Tafe Queensland
01.2013
certifcate III - children services
kings christian college
01.2010
year 12 -
Southport State School
Skills
- Prospecting
- Promotional planning
- Relationship building
- Staff management
- Performance goals
- Cold calling
- Sales channel building
- Market understanding
- Business development and planning
- Sales leadership
- Strategic business planning
- Stakeholder communication
- Market research
- Market tracking
- Relationship development
- Proficient in multiple software platforms
Certification
- First Aid/ CPR
- Australian Police check
- Blue card
- Certificate III in Children Services
- Diploma in Children Services
References
- Michelle Casson, Previous Employer, 0424042908
- Talisha O’doherty, Personal Reference, 0430537160
- Shamus Ward, Previous Co-Worker, 0411541360
- Chantel King, Personal Reference, 0423174039
References
References available upon request.
Timeline
Business Development Manager
Inner Circle Home Care
08.2022 - 12.2024
Human Resources Manager
Home Care Assistance Gold Coast
12.2021 - 08.2023
Development and Resolution Consultant
Ignite Travel
01.2018 - 12.2020
Retail and Manufacturing Assistant
Enchanted Lights
01.2017 - 01.2018
Lead Educator
Bright Horizons Childcare
01.2014 - 01.2017
Manager
Brumbys
01.2010 - 01.2014
Diploma - Diploma of Business Management
TAFE Queensland
Diploma - enrolled endorsed nurse
TAFE QLD
Diploma - children services
Tafe Queensland
certifcate III - children services
kings christian college
year 12 -
Southport State School
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