Shang Zhou
Sydney,NSW
Overview
3
3
years of professional experience
Work History
General Assistant
Doob
09.2024 - 05.2025
- Resolved customer queries regarding products or services in a timely manner.
- Managed incoming calls and emails, responding to inquiries promptly.
- Reviewed existing processes and identified areas needing improvement or optimization.
- Organized company events such as conferences, seminars, workshops.
- Provided administrative support to the staff, including scheduling meetings, coordinating travel arrangements and preparing expense reports.
Sales Assistant
DFS
Sydney, NSW
09.2022 - 12.2022
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Informed customers about current promotions and discounts.
- Replenished merchandise on shelves as needed throughout the day.
Education
High School Diploma -
St John's Grammar School
Adelaide, SA10-2021
Bachelor of Arts - Communication & Journalism
University of New South Wales
Sydney, NSWSkills
- Customer service
- Event coordination
- Process optimization
- Administrative support
- Sales promotion
- Communication skills
- Problem resolution
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Professional
Affiliations
On Campus
- Active member of student clubs, developing leadership and teamwork skills
Off Campus
- Seasonal Outdoor Sports: Skiing (winter), hiking (summer) – embracing nature and pushing personal limits
- Diverse Part-Time Work: Gained hands-on experience across industries (retail, education, hospitality, etc.)
- Self-Media Operation: Independently create and manage content, honing creative and digital marketing skills
Timeline
General Assistant
Doob
09.2024 - 05.2025
Sales Assistant
DFS
09.2022 - 12.2022
High School Diploma -
St John's Grammar School
Bachelor of Arts - Communication & Journalism
University of New South Wales