Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Shang Zhou

Sydney,NSW

Overview

3
3
years of professional experience

Work History

General Assistant

Doob
09.2024 - 05.2025
  • Resolved customer queries regarding products or services in a timely manner.
  • Managed incoming calls and emails, responding to inquiries promptly.
  • Reviewed existing processes and identified areas needing improvement or optimization.
  • Organized company events such as conferences, seminars, workshops.
  • Provided administrative support to the staff, including scheduling meetings, coordinating travel arrangements and preparing expense reports.

Sales Assistant

DFS
Sydney, NSW
09.2022 - 12.2022
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Informed customers about current promotions and discounts.
  • Replenished merchandise on shelves as needed throughout the day.

Education

High School Diploma -

St John's Grammar School
Adelaide, SA
10-2021

Bachelor of Arts - Communication & Journalism

University of New South Wales
Sydney, NSW

Skills

  • Customer service
  • Event coordination
  • Process optimization
  • Administrative support
  • Sales promotion
  • Communication skills
  • Problem resolution

Languages

Chinese (Mandarin)
Native/ Bilingual
English
Professional

Affiliations

On Campus

  • Active member of student clubs, developing leadership and teamwork skills

Off Campus

  • Seasonal Outdoor Sports: Skiing (winter), hiking (summer) – embracing nature and pushing personal limits
  • Diverse Part-Time Work: Gained hands-on experience across industries (retail, education, hospitality, etc.)
  • Self-Media Operation: Independently create and manage content, honing creative and digital marketing skills

Timeline

General Assistant

Doob
09.2024 - 05.2025

Sales Assistant

DFS
09.2022 - 12.2022

High School Diploma -

St John's Grammar School

Bachelor of Arts - Communication & Journalism

University of New South Wales

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Shang Zhou