Shanga Faraj
Pallara,QLD
Summary
Motivated and driven candidate with 5+ years of customer service experience, eager to gain knowledge of different work industries through this company. I am eager to build new relationships with team members and further develop my skills in the workplace.
Overview
6
6
years of professional experience
Work History
Receptionist/Swim Teacher/ Duty Officer
AJ’s Sports centre
11.2022 - Current
- Opened and closed the swim school, handling cash registers and payments
- Built relationships with parents, students, and coworkers
- Performed a wide range of administrative tasks including but not limited to; booking and scheduling swim lessons, creating and maintaining accurate customer accounts with accurate billing.
- Mastered sales strategies to ensure company growth and customer satisfaction
- Maintained high standards of customer service
- Assisted with the transition from ClubFit software to new ICP systems by accurately transferring customer accounts and data ensuring accurate billing was assigned to enrolments
- Participated in training sessions to master the new software platform, ensuring proficiency in navigating the system to assist with training new employees
- Conducted monthly inventory audits
- Integrated new inventory items and adjusted pricing during sales events
- Mastered ICP and educated parents on how to manage the app
- Processed cancellations, ensuring all terms and conditions were met
- Conducted follow-ups and addressed overdue payments with members
- Conducted lead calls and emails
- Booked in trials & gave them a tour of the center
- Provided recommendations on how to further improve business sales
- Ensured cleanliness of the facility at all times
- Ensured stock was up to date and re-stocked
- Taught swimming techniques, swimming strokes, and water safety rules to students from 12 weeks to adults while assessing the progress of students and adjusting teaching programs accordingly
- Monitored students to prevent accidents and injuries
- Designed swimming lesson plans to optimize skill development for students.
Warehouse Assistant
Pillowtalk
11.2021 - 02.2023
- Checked picked items, selected the proper box size, packed the order, and prepared it for dispatch
- Assisted in the reorganization of the warehouse
- Received and restocked items whilst checking for any damaged products
- Safe use of pallet jacks
- Accurately picked, packed, and loaded products in AUS post containers in a hygienic and safe manner to ensure consistent on-time delivery of orders
- Updated all shipping records and computer information
- Ensured stock was up to date and of packaging supplies
- Maintained working knowledge of warehouse data system and performs various tasks within the system.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
- Assisted with unloading trucks using appropriate equipment as needed.
Senior Sandwich Artist
SUBWAY
08.2019 - 11.2022
- Completed opening, closing and shift change tasks following company guidelines
- Mastered POS systems including cash registers to handle payments
- Trained new employees on how to ensure customers always leave satisfied
- Ensured all food and drinks were fresh and up to date
- Maintained cleanliness throughout the store 100% of the time
- Came up with ideas on how to promote the product and passed this on to the managers
- Maintained high standards of customer service during high-volume shifts and fast-paced operations
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
- Memorized over 20+ menu items and rotating specials in order to give customized recommendations to guests
- Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both the employee safety and customer satisfaction.
Waitress
Pepper Bites
12.2018 - 08.2019
- Communicated with customers by answering questions, recommending specials etc
- To maintain quality service
- Communicated with kitchen staff frequently to stay up-to-date on supply availability
- Handled food safely and kept spaces clean to protect customers from foodborne illness and to maintain proper sanitation
- Handled POS and till.
Education
CPR, First aid and blue card -
01.2024
Bachelors of Biomedical Science -
Griffith University
12-2023
High school graduate -
St Thomas More College
01.2020
Graduate Diploma of Clinical Physiology -
Griffith University
Certificate II Tourism, Including RSA -
AXIOM College
Skills
- Oral & written communication
- Critical thinking
- Actively listening
- Organization skills
- Time management
- Teamwork & Independent work
- Fast learner
- Scheduling appointments
Personal Information
Date of Birth: 03/16/03
References
- John Cook, AJ's Supervisor, 0405978819
- Carmel, AJ's Senior Receptionist, 0404921844
- Rob Saunders, Pillowtalk Manager, 0424969344
- Nancy, Subway Manager, 0405054111
- Jimmy, Subway Owner, 0430404595
- Debra Reed, Pillowtalk Supervisor, 0466484930
Timeline
Receptionist/Swim Teacher/ Duty Officer
AJ’s Sports centre
11.2022 - Current
Warehouse Assistant
Pillowtalk
11.2021 - 02.2023
Senior Sandwich Artist
SUBWAY
08.2019 - 11.2022
Waitress
Pepper Bites
12.2018 - 08.2019
CPR, First aid and blue card -
Bachelors of Biomedical Science -
Griffith University
High school graduate -
St Thomas More College
Graduate Diploma of Clinical Physiology -
Griffith University
Certificate II Tourism, Including RSA -
AXIOM College
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