Shani Burns

- Rostering to adhere to legal ratios

- Working with a wide range of children from 6 months of age to five years old.

- Liaising with families to ensure their children's needs are met.

- Responding to email enquires

- Hiring of staff

• Managing twenty services and their teams in the Eastern Region to ensure all services are adhering to laws and regulations as well as driving service excellence in day-to-day operations
• Creating Educational Programs for school aged children
• Working with children with additional needs and learning disabilities
• Conducting regular compliance checks
• Marketing campaigns to promote growth within the service
• Working alongside multiple key stakeholders
• Supporting community events
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• Supporting Assessment and Rating process
• Stepping up as Acting General Manager in the absence of the General Manager
• Collaborating with Yooralla to ensure diverse programs were on offer
• Management of complaints to drive customer satisfaction.

• Plan and coordinate the weekly educational program following the ‘My time, Our Place’ framework and the National Quality Framework
• Managing educators within the service
• Assessment and Rating – achieved meeting with exceeding themes
• Holding Staff meetings each term
• Ensuring legal ratios are being adhered to
• Working alongside key stakeholders
• Community involvement to promote the service
• Hitting termly KPI’S
• Adhering to the laws and regulations to ensure the service was compliant
• Ensuring OH&S was being met

• Plan and coordinate the weekly educational program following the ‘My time, Our Place’ framework and the National Quality Framework
• Managing educators within the service
• Holding staff meetings each term
• Community involvement to promote the service
• Rostering for both term time and holiday program
• Adhering to the laws and regulations to ensure the service was compliant
• Ensuring OH&S was being met

• Sales
• Answering emails and phone calls
• Following up with members and their accounts
• Ensuring the place was following OH&S practises
• Management of personal trainers
• Marketing
• Complaint handling

• Management of staff
• Payment and Handling
• Ensuring the store was compliant in food safety
• Customer Service / Handling Customer complaints
• Rostering
• Banking
• Supply management
• Conducting staff meetings
• Hitting targeted KPI’S

• Assisting senior hair stylists
• Booking appointments
• Customer Service
• Sales
• Complaint handling

• Assisting senior hair stylists
• Booking appointments
• Customer Service
• Sales
• Complaint handling

• Training of new staff
• Management of crew trainers and conducting regular meetings
• Payment handling and customer service
• Cleaning and restocking
• Rostering
• Front of house