SHANI DEAN
Sydney,NSW
Summary
As an experienced Business Analyst/Lead/Technical and functional consultant with over fifteen years’ experience,
I have taken Lead/BA roles in over forty-five projects including projects for corporate and government clients implementing bespoke and off the shelf products to deliver the desired solutions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
BA (Contract)
News Corp
12.2022 - 03.2023
- Work on overall redesign and upgrade of News Corp’s intranet
- Utilising JIRA/Confluence
- Requirements scoping and documentation.
- Produced completed new Intranet specification document
BA (Contract)
Department of Customer Service (Revenue)
05.2022 - 10.2022
- Full system software review and recommendations for Splunk upgrade
- Creation of business case and financial documentation for government submission to support monitoring and alerting service observability project
- Utilising JIRA/Confluence
- Generated scoping and requirements documentation produced.
BA (Contract)
Hudson (Internal Corporate)
10.2021 - 12.2021
- Full system software review and recommendations for ServiceNow replacement
- Creation of system documentation and training material
- Utilising JIRA/Confluence/ServiceNow
- Requirements scoping
- Generated system specification documentation.
BA\Senior CRM Lead Consultant (Contract)
Asuria
06.2021 - 09.2021
- Full system software review and recommendations
- Creation of system documentation and training material
- End user training
- Requirements scoping and documentation
- Utilising Office365/JobReady
BA\Senior CRM Lead Consultant (Contract)
Fujitsu\NESA
01.2017 - 06.2018
- Performed as Lead Consultant\BA for a MS CRM\Great Plains implementation
- Project scoping and preparation of system documentation
- CRM customisation and configuration
- System testing
- Managed team of 8 developers
- Utilise Agile development tool TFS/CRM2013/CRM2015
Applications Consultant (Contract)
Thomson Reuters
06.2016 - 12.2016
- Performed role of Lead CRM consultant
- Creation of system documentation and training material
- Software installation\configuration for CRM and BDP
- Requirements scoping and documentation
- User acceptance testing manager
- Data cleansing and migration
- Utilising MSCRM2015
CRM System Analyst\Trainer (Contract)
Jaguar Land Rover
11.2015 - 06.2016
- Performed role of system tester of Vital software implemented
- Completed role of system trainer successfully training JLR dealership staff around Australia
- Creation of system documentation and training material
- Requirements scoping and system technical specification documentation for Vital software solution
- Internal JLR end user training completed
- User acceptance testing manager
- Data cleansing and migration
- Software used Vista/Viking/Vital/CISCO
Marketing Executive CRM Analytics (Contract)
Helloworld
02.2015 - 10.2015
- MSCRM2013\MSCRM2015/IOL customisation
- Creation of system documentation and training material
- End user training
- Requirements scoping and documentation
- Project Management
- Utilising CRM2015/CRM2013/SQL
PM/BA/Senior Consultant
Orchid/Enabling
10.2012 - 10.2014
- Project manage roll out of Microsoft CRM implementations both on-line and on premise
- Project scoping and preparation of UML documentation
- Software installation/configuration – SAGE CRM, MSCRM/SQL
- CRM customisation and configuration
- Implement and configure 3rd party CRM add-on software including MS CRM accelerators, Experlogix, Exact Target and Click Dimensions
- Design vertical solutions for MS CRM and Sage CRM
- Data Import
- Account management
- Preparation of RFI/Proposal and system design documentation
- Client training (1 on 1, classroom & remote sessions)
- SQL database design
- Manage team of programmers
- CRM support via phone and remote desktop.
PM/BA/Senior Consultant
Aaromba\CSG\NEC IT
01.2008 - 10.2012
- Project manage roll out of Microsoft CRM and Sage implementations
- Project scoping and preparation of UML documentation
- Software installation – SAGE CRM, MS CRM, Microsoft SQL
- CRM customisation and configuration
- Data Import
- Account management
- Preparation of RFI/Proposal and system design documentation
- Client training (1 on 1, classroom & remote sessions)
- SQL database design
- Manage team of programmers
- CRM support via phone and remote desktop.
PM/BA/Senior Consultant
The RDA Group
01.2007 - 01.2008
- Project manage roll out of SAGE and Microsoft CRM implementations
- Project scoping and preparation of UML documentation
- Software installation – SAGE CRM, MS CRM, Microsoft SQL
- CRM customisation and configuration
- Account management
- Preparation of RFI/Proposal documentation
- Client training (1 on 1, classroom & remote sessions)
- SQL database design
- Manage team of programmers
- CRM support via phone and remote desktop.
PM/BA/Senior Consultant
CRM Works
07.2005 - 01.2007
- Project manage roll out of SAGE CRM implementations
- Project scoping and preparation of UML documentation
- Software installation – SAGE CRM, ACT, Microsoft SQL
- CRM customisation and configuration
- Account management
- Preparation of RFI/Proposal documentation
- Client training (1 on 1, classroom & remote sessions)
- SQL database design
- Manage team of programmers
- CRM support via phone and remote desktop
- Proactive role in sales presentations.
Operations & Logistics Co-ordinator
Olympus
08.2003 - 08.2004
- Review stock levels with product managers and place stock orders as required with overseas suppliers
- Review sales forecasts to ensure stock levels are maintained
- Manage processes & relationships with Freight Forwarders
- Seek freight rate minimisation techniques such as air/sea mix, weekends, etc
- Use of Olympus system, MFG Pro
- Assist in SAP R3 implementation and training
- Manage the Inventory processes migration and stock levels to SAP
- Manage spare parts history, forecasting and supply for Australia and New Zealand
- Implemented stock reservation system for key customers
- Manage the write off of stock and implications with finance
- Check all invoices for processing payments
- Manage relationship between 3rd Party Warehouse including invoicing
- Control management reports regarding stock, purchasing and customs
- Generate analysis reports.
Operations & Logistics Co-ordinator
Avnet Pacific
07.2000 - 08.2003
- Procurement of IBM & Compaq/HP hardware and software direct from manufacturers
- Use of Avnet’s financial software (Jiwa) for order placement, invoicing and stock movements
- Use of Avnet’s CRM tool Goldmine
- Use of Avnet’s quoting tool Quotepro
- Creation and management of IBM hardware & software maintenance register utilising Microsoft Excel & Access tools
- Issue weekly sales & inventory forecasting report to management team
- Issue monthly customer survey, order accuracy & sales out reports to Avnet head office
- Inventory management of IBM run rate hardware
- Maintain good relationships with suppliers
- Maintain the highest standard of customer service with business partners and end users
- Supply chain management from order placement to delivery.
Education
Masters in science - Psychology -
Sydney University
Sydney, NSW01.1997
Bachelor of Science - Psychology -
Macquarie University
Sydney, NSW01.1995
High School -
Cumberland High School
Sydney, NSW01.1990
Skills
- Certified Microsoft CRM Consultant
- Power BI
- Office 365
- Certified Sage CRM Consultant
- Agile
- TFS
- JIRA
- SQL
- SAP R3/SAP CRM experience
- ServiceNow
- WorkDay
- Splunk
- Slack
- Confluence
- Share Point
- SAAS
Certification
- Certified Microsoft CRM Consultant and Power BI
- Office 365 implementation and support
- Certified Sage CRM Consultant
- Agile development tool TFS and JIRA experience
- SAP R3/SAP CRM experience
Previous Projects
New SaaS Implementations - Aish, Sydney Olympic Park, Australian Institute of Music, NEHTA, Coldflow\HVAC, Cromwell, Dimension Data Learning Solutions, Flowserve, General Practitioners Network Northern Territory, Gordon and Gotch, Harper Collins, EAC, J2 Retail, Cellarlink, NESA, Frasers, Nine Entertainment, Exafast, Octet Finance, Prograd\Proforce, Olsens Funerals, Real estate institute, Oriel, Viento, Piper Alderman, IDG, PPB, BIS Event management, RFD, Schneider electric, SA Defence Dept., Sanctuary cove, Specix, ATA Scientific, The Honest Agent, Acorn media, Watpac, Elastomers, BHP, Texcel, NZ Finance, Commsys, Auscoal Superannuation, Sirromet wines, Heatcraft, Sekisui, Rockend
Timeline
BA (Contract)
News Corp
12.2022 - 03.2023
BA (Contract)
Department of Customer Service (Revenue)
05.2022 - 10.2022
BA (Contract)
Hudson (Internal Corporate)
10.2021 - 12.2021
BA\Senior CRM Lead Consultant (Contract)
Asuria
06.2021 - 09.2021
BA\Senior CRM Lead Consultant (Contract)
Fujitsu\NESA
01.2017 - 06.2018
Applications Consultant (Contract)
Thomson Reuters
06.2016 - 12.2016
CRM System Analyst\Trainer (Contract)
Jaguar Land Rover
11.2015 - 06.2016
Marketing Executive CRM Analytics (Contract)
Helloworld
02.2015 - 10.2015
PM/BA/Senior Consultant
Orchid/Enabling
10.2012 - 10.2014
PM/BA/Senior Consultant
Aaromba\CSG\NEC IT
01.2008 - 10.2012
PM/BA/Senior Consultant
The RDA Group
01.2007 - 01.2008
PM/BA/Senior Consultant
CRM Works
07.2005 - 01.2007
Operations & Logistics Co-ordinator
Olympus
08.2003 - 08.2004
Operations & Logistics Co-ordinator
Avnet Pacific
07.2000 - 08.2003
Masters in science - Psychology -
Sydney University
Bachelor of Science - Psychology -
Macquarie University
High School -
Cumberland High School
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