Shani Radford
Melbourne,VIC
Summary
Experienced healthcare administration professional with strong leadership skills in managing large, multi-skilled teams. Proficient in staff training, recruitment, rostering, and workforce management using systems like SuccessFactors, IPM, and FMIS. Skilled in maintaining data integrity, ensuring compliance with healthcare policies, and driving continuous improvement through audits and feedback. Excellent communicator with a patient-focused approach, adept at collaborating with clinical and executive teams to deliver efficient and safe healthcare services.
Overview
15
15
years of professional experience
Work History
Template and Training Coordinator
Northern Health
09.2023 - Current
- Managed all aspects of outpatient clinic templating, including processing permanent and custom template requests, ensuring timely approval and completion
- Ensured data integrity during template creation and patient movements to maintain accurate clinic records
- Monitored and managed outstanding template requests to meet operational deadlines
- Provided support for clinician leave management, including coordinating custom room availability and allocations
- Oversaw room allocations and availability to maximize clinic efficiency and resource utilization
- Maintained comprehensive audit trails and documentation of all templates in compliance with VINAH standards
- Conducted regular audits and monitoring of templates within Northern Health systems to ensure accuracy and compliance
- Stayed current with Outpatient Services policies, procedures, and system updates to maintain operational effectiveness
- Developed and updated training materials and competency programs for staff onboarding and ongoing education
- Delivered training sessions to new and existing staff on clinic templating processes and software use
- Performed general office duties including FMIS ordering and other administrative tasks
- Prepared and reported monthly KPIs and session creation data, liaising with System Administration regarding licensing requirements
- Coordinated clinic workflows and ensured follow-up on mailbox tasks within specified KPIs to support smooth operations
- Generated and analyzed reports and dashboards, presenting service activity data to Outpatient Services leadership team
- Provided system support by assisting with troubleshooting iPM and Qflow software, and managing user registrations in Qflow and CPF (Referral Manager)
- Collaborated with Outpatient Services Executive, clinic leads, senior medical staff, and external providers to ensure efficient and safe service delivery
Computer Clerk
Northern Health
06.2023 - 09.2023
- Company Overview: Health Information Service
- Preparation of documents for scanning and scanning relevant and required documents.
- Responding to enquiries and requests for information.
- Reception duties.
- Following up requests and retrievals from off-site storage providers.
- Health Information Service
Ward Clerk Manager (Fixed Term)
Northern Health
06.2021 - 06.2023
- Supervised, supported, and managed a large team of 50 ward clerks, ensuring the efficient completion of all clerical duties.
- Delivered comprehensive training to new ward clerks on key hospital software, including IPM, CPF, and Medtasker.
- Led recruitment, onboarding, and offboarding processes in collaboration with Health Information Services (HIS) and SuccessFactors.
- Conducted performance appraisals, and monitored staff development to maintain high accountability and service standards.
- Maintained effective communication and fostered strong teamwork across the Ward Clerk workforce.
- Served as PPE Champion, training staff on correct donning and doffing procedures to ensure compliance with safety protocols.
- Performed regular audits of staff processes, providing feedback to improve performance and adherence to standards.
- Coordinated leave management and backfill coverage to ensure uninterrupted ward clerical services
- Collaborated with HIS Allocations team to optimize rostering and workforce scheduling for efficient staff deployment
- Worked closely with Nurse Unit Managers sharing joint responsibility for Ward Clerk reporting and task management
- Ensured patient information collection and processing supported timely service delivery and revenue streams for Northern Health
Ward Clerk
Northern Health
01.2021 - 06.2021
- Company Overview: Health Information Service
- Maintain IPM to ensure accurate and timely recording of patient data.
- Assisting Clinical team with any administration task.
- Meet and direct visitors and staff.
- Book and coordinate transport services as required for equipment and consumables.
- Ordering of stock, non-stock medical supplies and stationary through FMIS and liaising with supply department.
- Assisting with engineering requests by entering on asset plus.
- Assisting and booking interpreters.
- Photocopying forms when required.
- Answering telephone and providing accurate and appropriate information.
- Liaising with NUM to follow up if any other workloads need to be completed, checking CPF for rebate codes.
- Health Information Service
Ward Clerk
Northern Health
03.2020 - 10.2020
- Company Overview: Fever Clinic
- Triaging patients.
- Registering patients.
- Ordering stock.
- Answering calls and patients' enquiries.
- Helping Doctors and Nurses when required.
- Administration day's list and checking that all referrals and paperwork is prep for scanning.
- Checking temperature and correct PPE is worn.
- Backlogging referrals.
- Training of Ward Clerks.
- Orientation with new staff in Fever Clinic.
- Fever Clinic
Senior Medical Receptionist
Healthcare Imaging Service Northern Hospital and Epworth Freemason
06.2010 - 07.2019
- Administrative duties including answering the telephone.
- Filing medical records.
- Assisting with Payroll (Kronos Workforce Dimensions) to update new staff payroll data, updating shift allocations for all clerical staff.
- Completing insurance forms.
- Scheduling appointments/follow-ups with patients.
- Medical typing of patient examinations.
- Billing and bookkeeping.
- Greeting patients upon arrival.
- Assisting Clinical teams.
Skills
- Strong leadership and team management skills, with experience supervising large, multi-skilled teams
- Proficient in staff training, development, and performance appraisal processes
- Skilled in recruitment, onboarding, and offboarding procedures, including use of SuccessFactors
- Excellent communication and interpersonal abilities, fostering teamwork and workforce engagement
- Expertise in rostering, leave management, and workforce scheduling to ensure operational efficiency
- Knowledgeable in hospital administrative systems such as IPM, CPF, FMIS, Medtasker, Qflow, and Referral Manager
- Ability to maintain data integrity and ensure compliance with healthcare policies and governance standards
- Experienced in auditing processes and providing constructive feedback for continuous improvement
- Strong organizational and multitasking skills with the ability to prioritize and adapt in dynamic environments
- Proactive problem solver with a patient-focused approach and commitment to safety protocols (PPE compliance)
- Competent in producing reports, analyzing data, and presenting findings to leadership teams
- Adept at managing multiple stakeholders, including clinical staff, executive leadership, and external providers
Hobbies and Interests
- Outdoor Activities - Bike Riding
- Camping
- Fishing
- Hiking
- Spending time with family and friends
- Cooking
Software And Tools
- Rosteron
- Success Factor
- IPM
- Clinical Patient Folder
- Reporting Portal
- QFlow
- Asset Plus
- Success Factors
- MS Office Suite
- XREF
- HealthDIrect
- FMIS
References
References available upon request.
Timeline
Template and Training Coordinator
Northern Health
09.2023 - Current
Computer Clerk
Northern Health
06.2023 - 09.2023
Ward Clerk Manager (Fixed Term)
Northern Health
06.2021 - 06.2023
Ward Clerk
Northern Health
01.2021 - 06.2021
Ward Clerk
Northern Health
03.2020 - 10.2020
Senior Medical Receptionist
Healthcare Imaging Service Northern Hospital and Epworth Freemason
06.2010 - 07.2019
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