Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Shania Afamasaga

Brisbane,Australia

Summary

I am a hardworking, physically fit and motivated person. I have a natural ability to relate well with people from all walks of life. I will go above and beyond what is expected of me and I’m always willingly able to help and learn from others. I have a high level of attention to details and I work to the best of my abilities to make sure that my colleagues and customers are in a safe open environment.

Overview

9
9
years of professional experience

Work History

Flight Attendant

Rex Airlines Pty Ltd
Brisbane, QLD
01.2023 - 07.2024
  • Dealt with mechanical and passenger emergencies according to standards.
  • Kept cabin neat, clean and professional in appearance.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.

Cabin Crew Supervisor

Hevilift Charter Airline
Nundah, Qld
01.2022 - 01.2023
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Prioritized and organized tasks to efficiently accomplish service goals for our customers
  • Perform standard safety and operational checks

Warehouse Trainer

Culture Kings
Archerfield, Qld
07.2020 - 05.2022
  • Monitored work of warehouse personnel to enforce adherence to SOPs and training standards.
  • Reconcile paperwork and print invoices
  • Communicate daily with suppliers & customers

Cabin Crew Member

Air New Zealand Ltd
Mangere, Auckland, NZ
07.2018 - 07.2020
  • Followed safety, passenger and supply pre-flight checklists.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Administered and coordinated emergency procedures or care, enhancing onboard safety for our passengers

Waitress

Hotel Debretts
Auckland, Auckland, NZ
01.2019 - 05.2019
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Sales Assistant

Tarocash Ltd
Manukau, Auckland, NZ
05.2018 - 01.2019
  • Accepted and completed cash, check and credit card payments.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Monitored business results to support sales, driving initiatives.

Waitress

The Springwood Lions Club
Springwood, Qld
08.2015 - 01.2018
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented food and beverages to guests at tables.

Education

Diploma - Hotel And Motel Management

New Zealand School of Tourism
Mangere, AKL
12.2019

Certificate - Tourism And Aviation

New Zealand School of Tourism
Mangere, AKL
12.2018

Bachelor of Arts -

University of Canberra
Brisbane
12.2017

High School Diploma -

Woodridge State High School
Woodridge, Brisbane
11.2016

Skills

  • Team Building
  • Customer Service
  • Reliable & Trustworthy
  • Friendly, Positive Attitude
  • Punctual
  • People Skills
  • Critical Thinking
  • Ability to work under pressure

Accomplishments

  • Promoted from Cabin Crew to Cabin Crew Supervisor, in less than 12-months.

References

  • Name: Madison Roger
    Company: Rex Airlines Ltd
    Job Title: Cabin Crew Manager
    Email: madison_rogers@hotmail.com Mobile: 0401072042
  • Name: Bronwyn Leece
    Company: Rex Airlines Ltd
    Job Title: Flight Attendant Supervisor
    Email: leecebronwyn@gmail.com

Timeline

Flight Attendant

Rex Airlines Pty Ltd
01.2023 - 07.2024

Cabin Crew Supervisor

Hevilift Charter Airline
01.2022 - 01.2023

Warehouse Trainer

Culture Kings
07.2020 - 05.2022

Waitress

Hotel Debretts
01.2019 - 05.2019

Cabin Crew Member

Air New Zealand Ltd
07.2018 - 07.2020

Sales Assistant

Tarocash Ltd
05.2018 - 01.2019

Waitress

The Springwood Lions Club
08.2015 - 01.2018

Diploma - Hotel And Motel Management

New Zealand School of Tourism

Certificate - Tourism And Aviation

New Zealand School of Tourism

Bachelor of Arts -

University of Canberra

High School Diploma -

Woodridge State High School

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Shania Afamasaga