Shania Baines
Summary
Dedicated professional focused on enhancing customer satisfaction and consistently exceeding sales targets through exceptional service and product knowledge. Skilled in time management and customer service, adept at creating nurturing environments and fostering strong relationships. Achieved significant milestones in both educational and retail settings, demonstrating patience, empathy, and attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Trainee Childcare Educator
Early Elements Education Centre
12.2023 - Current
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
Childcare Trainee
Imaginations Early Education
04.2023 - 09.2023
- Assisted lead teacher in creating a nurturing environment, improving overall classroom atmosphere and child behaviour.
- Led small group activities that encouraged teamwork and cooperation among peers while promoting social skill development within a structured setting.
- Assisted in maintaining a clean, organized, and safe environment within the childcare facility, ensuring that all students had access to necessary resources and materials.
Sales Consultant
Telstra
09.2020 - 04.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Sales Assistant
Lowes
08.2018 - 09.2020
- Processed transactions accurately while maintaining a high level of customer service.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Education
Certificate III Early Childhood Education And Care - Childcare
H&H Training
04-2025
Skills
- Time management
- Patience and empathy
- Documentation and record keeping
- Attention to detail
- Goal oriented
- Product and service sales
- Customer service
- CPR training
Certification
- First Aid Certification
Timeline
Trainee Childcare Educator
Early Elements Education Centre
12.2023 - Current
Childcare Trainee
Imaginations Early Education
04.2023 - 09.2023
Sales Consultant
Telstra
09.2020 - 04.2023
Sales Assistant
Lowes
08.2018 - 09.2020
- First Aid Certification
Certificate III Early Childhood Education And Care - Childcare
H&H Training
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