Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

SHANIA BUTLER - GRIFFITHS

Summary

Whilst completing year 10 at Hazel Glen College, I started my first job working for Essendon Football Club. This job consisted of on ground activities each week, raffles and games. After the Football season, I began a job at Arena Agency where I worked at events such as The Australian Open and The Grand Prix. I was working as a supervisor, ensuring the bar area was kept tidy, assisting in the bar when needed, Ensuring the grounds are presentable and assisting people when needed. During the midst of my seasonal work with Arena Agency, I was working for Easy and Shine cleaning services fulfilling a variety of cleaning duties on a part time basis. Following my time cleaning, I joined Australian United Retailers as a promotions Coordinator - this job was a form of marketing. It was an extremely fast paced job where our work had to be completed in a timely manner. My job title involved a lot of communication with other colleagues around the office to ensure everyone was on track and meeting the strict deadlines.

I am currently studying at Ella Bache College completing a Diploma of Beauty Therapy, where I will graduate in 2025, whilst working at my current job as a waitress at Shaws Road Winery.

My current position as a waitress at Shaws Road Winery, involves working in a fast paced environment, greeting customers at the entrance, taking customers to their reserved table, setting up/clearing of tables, working directly with the head of chef throughout service and assisting with duties, taking customers orders, assisting with wine tastings when needed and more.

Overview

6
years of professional experience

Work History

Shaws Road Winery

Waitress
02.2023 - Current

Job overview

Tasks included but not limited to:

  • maintaining a clean and welcoming dining environment, ensuring a positive guest experience
  • Supporting teamwork atmosphere among staff members through clear communication and collaboration during shifts, especially busy shifts
  • Enhancing customer satisfaction by providing attentive service and promptly addressing any concerns
  • Providing recommendations on menu items and upsold food and drinks to increase sales, shared knowledge of menu items which enabled customers to make personal decisions based on taste and interest
  • Exhibiting strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
  • Remaining calm and poised when dealing with difficult customers or during busy shifts
  • assisting with wine tastings when needed

Arena Agency

Site Supervisor
01.2022 - 01.2024

Job overview

Working for Arena Agency gave me the opportunity to work at major events every year

There is to be only one site supervisor per shift, therefor, I was required to take on more initiative and responsibilities when working.


roles include:


  • Packing/setting up site
  • Assisting the public
  • Maintaining cleanliness of open seating area's
  • Sustaining a COVID safe environment
  • Showing VIP clients around the grounds
  • Communicating through walkie talkies with co-workers.
  • providing a safe environment for staff and customers
  • Training new team members on site policies and procedures.

Australian United Retailers

Promotions Coordinator
07.2022 - 11.2022

Job overview

The duties included within my role were:


  • Working in an extremely fast paced environment
  • Completing work to a high standard in a timely manner
  • Meeting strict deadlines
  • High level of communication between colleagues, not limited to my direct team
  • Assisting in marketing of catalogues and advertisement for FoodWorks, using computer programs
  • Working under high pressure to ensure all work has been finalised

Easy and Shine Cleaning Services

Cleaner
03.2022 - 07.2022

Job overview

Duties included:


  • Removing trash, debris and other waste materials from premises
  • Cleaning and polished glass doors, mirrors and other surfaces
  • Handling equipment, chemicals, and materials properly and with caution
  • Cleaning and maintaining lobbies, offices and other common areas in commercial buildings
  • giving assistance to other staff members with cleaning of difficult areas
  • Providing exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner

Arena Agency

Essendon Football Club
03.2018 - 08.2018

Job overview

My job at Essendon Football Club was very hands on. The role at EFC involved a lot of interactive work with the Football Community


Some of my jobs working weeknights and weekends would include:


  • Handing out merchandise and gifting prizes
  • Interacting with the audience by hosting and playing games during half time on the field
  • Holding raffles
  • Packing up of equipment promptly to assure the game can resume at the scheduled time.
  • Storing game equipment in correct location after game to facilitate easy retrieval before next competition

Education

Ella Bache College
Melbourne, VIC

Diploma of Beauty Therapy from Beauty
2025

University Overview

Hazel Glen College

03.2020

University Overview

Skills

  • Ability to Work in a Team
  • Time Management
  • Adaptability
  • Communication
  • Great Customer Service
  • People's Person
  • Creative Thinking
  • Team Collaboration

References

References
References available upon request

Timeline

Waitress
Shaws Road Winery
02.2023 - Current
Promotions Coordinator
Australian United Retailers
07.2022 - 11.2022
Cleaner
Easy and Shine Cleaning Services
03.2022 - 07.2022
Site Supervisor
Arena Agency
01.2022 - 01.2024
Essendon Football Club
Arena Agency
03.2018 - 08.2018
Ella Bache College
Diploma of Beauty Therapy from Beauty
Hazel Glen College
SHANIA BUTLER - GRIFFITHS