Shania Chidzikwe
Brisbane,QLD
Summary
Dedicated and knowledgeable customer service professional with experience in the restaurant industry and a proven track record in leadership roles. Solid team player with an outgoing and positive attitude. Excels in establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Specializes in quality, speed, and process optimization. Articulate, energetic, and passionate about developing relationships and growing businesses. Possesses a positive and welcoming demeanour, well-suited for customer interactions and service roles. Brings ability to quickly learn and adapt to front-of-house operations and point-of-sale systems. Ready to utilize and enhance communication and problem-solving skills in a [Desired Position] role.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Nodo
08.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Increased overall kitchen efficiency by regularly maintaining equipment, streamlining processes, and delegating tasks effectively.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced team efficiency by training new staff members on proper food handling techniques and safety procedures.
Waitress
Degani Capestone
11.2021 - 06.2022
- Welcoming and seating guests
- Taking guest orders
- Effectively communicating them to the kitchen
- Making suggestions to upsell appetisers, desserts, or beverages
- Cleaned tables and washed dishes
- Public speaking
Food and Beverage Cashier
Breakers Snackbar
01.2020 - 02.2020
- Maintained clean, sanitised and well-organised food preparation zones
- Filled food orders for customers
- Processed POS transactions, including checks, cash and credit purchases or refunds
Education
Bachelor of Science - Behavioural Science (Psychology)/ Justice
Queensland University of Technology
Brisbane, QLD01-2028
High School Diploma - Interpersonal Communication
Mueller College
Rothwell, QLD12.2022
Certificate IV - Crime And Justice
TAFE Queensland
Brisbane, QLD10.2021
Skills
- Leadership experience
- Hard working and self motivated
- Teamwork
- Sanitation Practices
- Compassion
- Customer service
- Team player attitude
- Strong work ethic
- Positive demeanor
- Multitasking and organization
- Food safety knowledge
- Waitstaff etiquette
Timeline
Front of House Employee
Nodo
08.2023 - Current
Waitress
Degani Capestone
11.2021 - 06.2022
Food and Beverage Cashier
Breakers Snackbar
01.2020 - 02.2020
Certificate IV - Crime And Justice
TAFE Queensland
Bachelor of Science - Behavioural Science (Psychology)/ Justice
Queensland University of Technology
High School Diploma - Interpersonal Communication
Mueller College
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