Shania Hartono
Brisbane,Australia
Summary
Intuitive beauty specialist with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence. With 5 years experience as a dedicated Lash and Brow Artist accustomed to exceeding company objectives through client satisfaction and enduring commitment to style and relevance. With the excessive experience in the industry consistently shows correct product applications for varying skin colors and face shapes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Beauty Specialist
Self-employeed
01.2019 - Current
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Followed strict safety standards to protect clients from injury or infection.
- Consulted with clients to understand desired look and discuss available options.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Answered phone calls and emails to schedule client appointments.
- Greeted over 10 clients per day and providing information regarding eyelash extensions, brow sculpting and brow tattooing
Administrative Assistant
Osri PTYLTD
09.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Food Delivery Driver
Chompers Chippery & Takeaway
05.2017 - 12.2017
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Education
Diploma of Business
Citipointe Christian College - Brisbane
Carindale, QLD12.2017
High School Diploma -
Citipointe Christian College - Brisbane
Carindale, QLD12.2017
Skills
- Records Management Systems
- Inventory Management Procedures
- Maintaining Clean Work Areas
- Industry Standards
- Selling Skills
Certification
- Certified Advanced Eyelash Extension Technician, Lashes BY Madison - 07/12/2021
- Certified PMU for Microblading and Ombre Education, Brisbane Brows - 15/02/2021
- HLTINF005 Maintain Infection Control Standards , Academy of Cosmetic Tattoo Australia - 18/04/2023
Timeline
Administrative Assistant
Osri PTYLTD
09.2021 - Current
Beauty Specialist
Self-employeed
01.2019 - Current
Food Delivery Driver
Chompers Chippery & Takeaway
05.2017 - 12.2017
Diploma of Business
Citipointe Christian College - Brisbane
High School Diploma -
Citipointe Christian College - Brisbane
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