Shania Hourigan
Redbank Plains,QLD
Summary
Dedicated and motivated worker with a strong work ethic, consistently striving to give all in every task. Driven to exceed goals and deliver exceptional results. Excels in both team environments and individual projects. Currently pursuing a Bachelor of Secondary Education, eagerly anticipating the completion of studies in 2025.
Overview
12
12
years of professional experience
Work History
Assistant Teacher
Mastery Schools Australia
10.2022 - Current
- Supported student learning through Direct Instruction teaching in small classroom groups.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Supervised daily student lunch breaks, students beginning their day and student end of day protocols.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioural issues promptly.
- Completed daily reports.
Pharmacy Assistant
Capalaba Day and Night Chemist
10.2019 - 12.2020
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
Pharmacy Assistant
Armidale Life Pharmacy
08.2018 - 06.2019
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Kept pharmacy counter and related areas clean, neat and organized.
Pharmacy Assistant
Terry White Chemist Armidale
02.2016 - 07.2018
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
Waitress Supervisor
Michael’s Café Uralla
10.2014 - 02.2016
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
Team Member
Kentucky Fried Chicken
04.2013 - 10.2014
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Team Member
Waynes World
01.2013 - 05.2013
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Education
Bachelor of Secondary Education - History And English
University of Southern Queensland
Toowoomba, QLD09.2025
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Decision-Making
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Organization and Time Management
Schooling
- O'connor Catholic College Armidale, 2013 - 2015 (End of Year 10 - Year 12)
- Solway College Masterton New Zealand, 2013 - 2013 (Exchange Student for 1 school term)
- Uralla Central School, 2010 - 2013 (Year 7 - 10)
Timeline
Assistant Teacher
Mastery Schools Australia
10.2022 - Current
Pharmacy Assistant
Capalaba Day and Night Chemist
10.2019 - 12.2020
Pharmacy Assistant
Armidale Life Pharmacy
08.2018 - 06.2019
Pharmacy Assistant
Terry White Chemist Armidale
02.2016 - 07.2018
Waitress Supervisor
Michael’s Café Uralla
10.2014 - 02.2016
Team Member
Kentucky Fried Chicken
04.2013 - 10.2014
Team Member
Waynes World
01.2013 - 05.2013
Bachelor of Secondary Education - History And English
University of Southern Queensland
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