Shania King

• I began working as an Aged Care Administration Assistant in a contract role at HenderCare starting July 2022. I was hired on as a full-time employee as an Administration Assistant in the Aged Care team starting 5th June 2023
• Supporting management in processing required documentation, managing electronic data, and generating reports.
• Developed and updated spreadsheets and databases to track, analyze, and report on compliance data.
• Managing and triaging aged care emails and tickets and actioning them in a timely manner.
• Providing telephone support to Clients, Service Delivery Officers and to Managers and Coordinators.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Assisting in documentation of standard operating procedures.
• Managing client enquiries and all related documentation (physical and online), i.e., Information Packets and Folders for new clients
• Processing of invoices and reimbursement requests and following up and assisting with finance invoice queries and funding issues.
• Maintain client SharePoint Folders (data entry of client information and relevant service information).
• Other duties as directed by Senior Administration Officer or Management.

• Working as a Recruitment Administrator in a contract role at HenderCare starting March 2022 assisting the recruitment team with managing compliance of current staff in the Aged Care and Disability Services team.
• Responding to all communications in a professional and timely manner.
• Ensuring all required documentation was valid and updated in the system for staff - including Police Clearances, Visa's, Registrations, Trainings and Vaccinations.

• Working as a Recruitment consultant in a temporary role at The Rural Doctors Workforce Agency from December 2022, recruiting and placing doctors in rural areas in a temporary or permanent setting.
• Responding to all communications in a professional and timely manner.
• Entering data for upcoming placements of doctors in the Locum system, and ensuring all paperwork has been drawn up, completed, and processed.
• Moved on to working as the receptionist in a temporary role at from February 2022 ensuring the office was adequately stocked, answering, and directing all calls and enquiries to the appropriate departments, and managing front of house.

• Working as a Recruitment consultant in a temporary role at Bedford Phoenix Incorporated in August 2021 on a Recruitment drive for Disability Support Workers for the casual pool for Bedford.
• Assessing resumes, checking compliance documents, assisting the organization of an assessment centre for applicants, and conducting reference checks for successful candidates.

Working as an Administration and Recruitment consultant in a full-time position.

• Responding to all communication from healthcare staff, healthcare facilities and Mediserve Management in a professional and timely manner.
• Ensuring all data and information obtained about nurses and carers is entered onto Mediserve' s database system (MSRV), Interviewing, assessing, and registering nurses and carers and ensuring all compliance checks were met before being placed in client healthcare facilities.
• Managing inquiries from potential staff and contacting healthcare facilities on a regular basis, to ensure that every effort is made to secure employment for all nurses and carers employed by Mediserve or host employers.
• Providing daily/weekly reports to Managers, and/or Directors as required by Mediserve Management.

• Worked as a chef in a casual position at The Lion Hotel for a period of five months.
• Learned the value of speed and efficiency, as well as the importance of a positive outlook, while completing assigned tasks.