Overview
Work History
Education
Skills
References
Timeline
Generic

Shania Lambie

Ellalong,NSW

Overview

9
9
years of professional experience

Work History

Medical Receptionist

Infocus Radiology
07.2022 - Current
  • Coordinated patient scheduling, check-in, check-out and various payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Supported office staff and operational requirements with administrative tasks.
  • Confident using Karisma software
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Assisted in training new staff and providing help to all administration staff when needed.
  • Invoiced patients accurately in line with billing guidelines (BB, DVA, AMA, Private Patients, Hospital Patients)
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Checking all diary requirements and rules are being met such as obstetric time limitations, injection times, individual sonographer scanning abilities.
  • Applying future sonographer rosters to the diary, ensuring all rooms are set up correctly with start and finish times, training requirements, lunch breaks.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Knowledge of the Medicare Benefits Schedule, applying this knowledge with bookings, invoicing, ensuring Medicare criteria being met, flagging appropriate services to avoid payment rejection.
  • Well-informed of the AMA Rate Fees, applying this to distributing invoices to various work cover and CTP companies.
  • Proficiency of Work Cover and CTP booking requirements and procedures, such as injury dates, claim numbers, fees, approvals, no-approval needed time frames.
  • Handling admitted Hospital Patient invoicing and remittances, Working Collaboratively with hospital staff to ensure correct patient information and hospital admittance information is shared with us.
  • Handling all incoming remittances, logging these into Karimsa and into appropriate folders for filing.
  • Sorting rejected Medicare batches, fixing complicated issues that arise with these and re-submitting to Medicare.

Business Support Officer

BMT Tax Depreciation
08.2019 - 07.2022
  • Carry out several different tasks as a support officer, helping all departments within the company while also completing my own core tasks.
  • Core tasks include but not limited to: Actioning multiple inboxes, setting up and sending quotes, managing online portal, providing clients with updates, data entry.
  • Executed training programs with new employees.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.

Information Broker

Direct Info ( BMT Sister Company )
03.2021 - 07.2022
  • Managing enquiries via phone and email.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.


Receptionist

Brad Butler Plumbing
05.2015 - 06.2019
  • Confirmed jobs, communicated with clients and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

Education

Certificate III in Business Administration -

Cessnock Tafe
Cessnock, NSW
2019

Certificate II in Business Administration -

Cessnock Tafe
Cessnock, NSW
2018

Skills

  • Teamwork and Collaboration
  • Organization / Time management
  • Can handle pressure of a fast paced environment
  • Customer service
  • Accounts
  • Data handling
  • Inquiry Requests
  • Flexible and Adaptable
  • Responsible
  • Fantastic attention to Detail
  • Planning and Prioritization
  • Critical Thinking
  • Operational Requirements
  • Medical Billing and Coding
  • Computer Proficiency

References

Tricia Wiese

Branch Manager

Infocus Radiology

0418 837 907


Belinda Aurelius
Business Support Team Leader
BMT Tax Depreciation
0400 340 037


David Barnes
Business Development Manager
Elastomers Australia
0447 594 599
(Character reference)

Timeline

Medical Receptionist

Infocus Radiology
07.2022 - Current

Information Broker

Direct Info ( BMT Sister Company )
03.2021 - 07.2022

Business Support Officer

BMT Tax Depreciation
08.2019 - 07.2022

Receptionist

Brad Butler Plumbing
05.2015 - 06.2019

Certificate III in Business Administration -

Cessnock Tafe

Certificate II in Business Administration -

Cessnock Tafe

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Shania Lambie