Shania McTighe
Warragul,VIC
Summary
Proven track record in team collaboration and achieving results, with a focus on supporting and driving success in a dynamic environment. Skilled in conflict resolution, customer service, and process improvement. Consistently meets evolving business needs while maintaining high standards. Reliable and adaptable professional known for excellent time management and problem-solving skills. Swift capacity to learn and apply new skills. Committed to leveraging these qualities to contribute to team success and drive organizational growth. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to achieve positive results and contribute to team success. Ready to tackle new challenges with dedication and enthusiasm, advancing organizational objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Support Manager
Jessie May's Support Solutions
01.2023 - Current
- Rostering of 40+ staff members and 150-200 clients
- Onboarding new clients and staff
- Phone consultations
- Liaising with new clients and coordinators
- Care team meetings
Second in charge - Customer Service Officer
Warragul Leisure Centre
01.2018 - 12.2022
- Customer Service: payment of accounts, billing, ordering, general cash handling, rostering, administration, membership and swim lesson sales, phone consultations and online enquiries
- Swim Teaching: teaching infants through to adults how to swim and learn about water safety
- Teacher in Charge: speaking with parents about any issues they may have regarding their teacher/class and progressions
Apprentice Chef
Toolshed/Outpost Retreat
01.2015 - 12.2018
- Ordering
- Stock rotation
- Cleaning
- Delivering meals to customers
- Washing dishes
- Meal preparation
Casual Position
Outthere 4x4 and Camping
01.2011 - 12.2015
- Reception
- Point of sale
- Restocking
- Cleaning
- Dealing with the general public
Education
2015 - Health and Human Development, Biology, Psychology, Chemistry, General Maths, English
Neerim District Secondary College
Neerim South, VIC11.2015
Skills
- Collaborative Teamwork
- Problem-solving
- Staff management
- Training and mentoring
- Customer service expertise
- Support services
- Employee Development
- Schedule coordination
- Onboarding and orientation
Schooling
2015, Neerim District Secondary College, Health and Human Development, Biology, Psychology, Chemistry, General Maths, English
Certification
- Current Working With Children's Check
- Current First Aid and CPR
Personal Information
Date of Birth: 09/13/97
References
- Donna Smith, Operations Manager, 5616 2888
- Kerry Hayden, Customer Care Coordinator, 5623 4017
Attributes
- Hardworking
- Uses initiative
- Self-motivated
- Works well in a team or as an individual
- Quick to learn new skills
- Dedicated and passionate about working
- Organised and tidy
- Loyalty to everyone
Timeline
Support Manager
Jessie May's Support Solutions
01.2023 - Current
Second in charge - Customer Service Officer
Warragul Leisure Centre
01.2018 - 12.2022
Apprentice Chef
Toolshed/Outpost Retreat
01.2015 - 12.2018
Casual Position
Outthere 4x4 and Camping
01.2011 - 12.2015
2015 - Health and Human Development, Biology, Psychology, Chemistry, General Maths, English
Neerim District Secondary College
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