Shania Millikin
Batemans Bay,NSW
Summary
Successfully i use my skills to consistently exceed targets and KPI's, as well as motivating employees to do so. I deliver exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. I'm competent in business management, marketing and inventory control. I am willing to try something more different with dealing with customers and dealing with customer requests profession. I also have standard knowledge in Mircosoft office systems, like word and excel. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cafe Supervisor
Donut King
10.2013 - 02.2024
- Enhanced customer experience by providing personalized beverage recommendations and efficiently preparing orders.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
- Collaborated with team members to streamline cafe operations, resulting in improved service times and increased customer satisfaction.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace, adhering to health and safety regulations for optimal food production.
- Provided excellent customer service through friendly interactions, accurate order fulfillment, and prompt assistance.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Checkout Team Member
Woolworths
12.2016 - 02.2018
- Enhanced customer satisfaction by efficiently processing transactions and providing friendly service.
- Assisted in maintaining a clean and organized checkout area, promoting a positive shopping experience for customers.
- Demonstrated strong product knowledge by answering customer inquiries and offering relevant recommendations when necessary.
- Ensured compliance with store policies and procedures for cash handling, returns, exchanges, and refunds.
- Provided guidance to new team members on best practices for operating registers, enhancing overall service quality.
- Helped customers complete purchases, locate items, and join reward programs.
Waitress
Hogs Breath Cafe
08.2015 - 11.2017
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Handled cash transactions accurately, using a POS system and EFTPOS transactions.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
Education
Certificate III - Tourism And Travel
TAFE NSW
2016
Year 10 Certificate
Batemans Bay High School
Batehaven, NSW2015
Certificate II - Hospitality Front of House
TAFE NSW
2015
Skills
- Health and Safety Regulations
- Food Safety Compliance
- Excellence in Customer Service
- Time management abilities
- POS Systems
- Menu Memorization
- Latte art
- Up-selling
- Espresso machine operation
- Opening and closing duties
- Food Preparation
- Excellent memory
- Team Leadership
- Cash Handling
- Professionalism
- Reliability
Certification
- Food and Safety Supervisor Certificate
- Responsible Service of Alcohol RSA
Timeline
Checkout Team Member
Woolworths
12.2016 - 02.2018
Waitress
Hogs Breath Cafe
08.2015 - 11.2017
Cafe Supervisor
Donut King
10.2013 - 02.2024
Certificate III - Tourism And Travel
TAFE NSW
Year 10 Certificate
Batemans Bay High School
Certificate II - Hospitality Front of House
TAFE NSW
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