Shania Poutoa
Gregory Hills,NSW
Summary
Experienced with warehouse management, inventory control, and shipment coordination. Utilizes effective communication and teamwork to ensure smooth logistics operations. Knowledge of industry best practices and safety protocols.
Logistics professional with history of enhancing operations and ensuring timely deliveries. Proven ability to work collaboratively within team and adapt to dynamic needs. Known for reliability, attention to detail, and strong organizational skills.
Diligent with solid background in logistics operations and inventory management. Successfully contributed to streamlining processes and optimizing supply chain efficiency. Demonstrated problem-solving skills and effective communication in high-pressure environments.
Experienced customer service professional bringing 3 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about regulations and standards.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
TLE Electrical
02.2023 - 03.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Logistics Team Member
XL Express
04.2022 - 10.2024
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Coordinated shipments and tracked progress to facilitate timely delivery.
Packing, Shipping, and Receiving Assembler
Koch & Co
02.2021 - 02.2022
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
Pick Packer
Next Logistics
08.2018 - 12.2019
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
- Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
Education
Bachelor of Criminal And Community Justice - Criminal And Community Justice And Policing
Western Sydney University
Sydney, NSW10-2022
No Degree - Higher School Certificate (HSC)
Sarah Redfern High School
Minto, NSW09-2017
Skills
- Transportation planning
- Logistics analysis
- Route optimization
- Load planning
- Delivery scheduling
- Warehouse operations
- Dispatching
- Shipping and receiving
- Pallet jack operation
- Stock control
- Problem-solving
- Freight management
- Customer service
- Materials handling
- Inventory management
- Items inspection
- Warehousing processes
- Shipment tracking
- Operational efficiency
- International shipments
- Spreadsheet tracking
- Process optimization
- Inventory control
- Verbal and written communication
- Purchase orders
- Team building
- Analytical thinking
- Training and leadership
- Communication
- Delivery confirmation
Timeline
Administrative Assistant
TLE Electrical
02.2023 - 03.2025
Logistics Team Member
XL Express
04.2022 - 10.2024
Packing, Shipping, and Receiving Assembler
Koch & Co
02.2021 - 02.2022
Pick Packer
Next Logistics
08.2018 - 12.2019
Bachelor of Criminal And Community Justice - Criminal And Community Justice And Policing
Western Sydney University
No Degree - Higher School Certificate (HSC)
Sarah Redfern High School
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