Shania Ragland
Hillside,Australia
Summary
Motivated student eager to apply knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Proven ability to adapt across roles, ensuring quality care and patient satisfaction in high-pressure settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
RUSON
Royal Victorian Eye and Ear Hospital
East Melbourne, Victoria
01.2026 - Current
- Cared directly for patients by assisting with daily living activities and mobility needs.
- Assisted nursing staff with patient care and daily living activities.
- Supported patients' emotional needs through active listening and compassionate communication.
- Interacted with patients in a professional manner while providing compassionate care.
- Maintained safe and comfortable environment for each patient.
- Monitored vital signs and reported abnormalities to the supervising nurse.
- Collaborated with physicians, nurses, and other healthcare professionals to provide quality patient care.
- Maintained confidentiality of patient records according to HIPAA guidelines.
Paint Team Member
Bunnings Warehouse
Taylors Lakes, Victoria
09.2023 - 02.2026
- Stocked shelves and organized merchandise to maintain store presentation.
- Collaborated with team members to ensure a smooth workflow during peak hours.
- Maintained cleanliness and safety standards in designated work areas.
- Engaged with customers to provide exceptional service and resolve concerns.
- Provided excellent customer service to enhance shopping experience.
- Participated in training new staff on store procedures and policies.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Completed assigned training to stay updated on important policies and procedures.
Customer Service Team Member
Coles Supermarkets
Essendon, 3040
04.2022 - 04.2024
- Processed customer transactions accurately at the checkout.
- Resolved customer complaints with effective solutions, improving customer satisfaction.
- Collaborated with team members to streamline store operations, contributing to a more efficient workflow.
- Trained new team members on customer service protocols and best practices.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Followed company policies and procedures diligently relating to exchanges and returns.
- Built strong relationships with customers through friendly interactions, fostering repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Completion of VCE - High School
Essendon Keilor College
Essendon, VIC10-2024
Bachelor of Nursing & Midwifery - Healthcare
Victoria University
Melbourne, VIC06-2026
Certificate III in Pathology Collection - Healthcare
Australian Paramedical College
Online06-2026
Skills
- Vital sign monitoring
- Patient care
- Teamwork and Collaboration
- Multitasking Abilities
- Organizational skills
- Decision making
- Critical thinking
- Organization
- Team collaboration
- Communication
- Active listening
- Relationship building
- Confidentiality maintenance
- Organization
- Emotional support
- First Aid/CPR
- Calm under pressure
- Attention to detail
- Labor support techniques
- Medical documentation
- Appropriate escalation when necessary
- Task prioritization
Languages
English
Native/ Bilingual
Italian
Limited
Certification
- Member, Australian College of Midwives (ACM) - Membership #737201
- ACM Module : Water Immersion in Labour and Birth
- ACM Module : RHD NIPT
- ACM Module : DH: My Health Record Security, Privacy and Access
- ACM Module : Prenatal Screening and Down syndrome
- ACM Module : Water Immersion in Labour and Birth
- ACM Module : Hepatitis B Screening and Management in Pregnancy
- ACM Module : Vaginal Birth After Caesarean (VBAC)
- ACM Module : Care of the Newborn
- ACM Module : Variations of Normal Birth
- ACM Module : Fetal Surveillance, Induction & Augmentation
- ACM Module : Congenital CMV: Prevention is in your hands
- ACM Module : Birthing on Country
- ACM Module : Supporting LGBTQ+ Parents and Families
- ACM Module : The First Feed
- ACM Module : Antenatal Screening & Fetal Anomalies
- ACM Module : Understanding Domestic and Family Violence
- ACM Webinars : Young Mums
- ACM Webinars : When Women Decline Care
- ACM Webinars : Pre-eclampsia Introduction
- ACM Webinars : Water Immersion; More Than Just Pain Relief
- ACM Webinar : Improving Outcomes for Mothers and Babies
- ACM Student and Grad Forum Zoom 2026
- Australian Red cross LifeBlood Standalone Module - Antenatal management Of RhD negative women
- BloodSafe - Clinical Transfusion Practice Online Module
- Rhea Dempsey - Embrace The Intensity Workshop
- Spinning Babies Foundational Workshop with Fiona Hallinan
- Aboriginal and Torres Strait Islander Maternity Care
- Hand Hygiene Certificate
- Manual Handling Certificate
- First Aid/ CPR certificate
- MEDSAFE Drug Calculations Certificates
Accomplishments
- St John Ambulance - Youth Leader & Volunteer First Aider
Moonee Valley Division - June 2023 - December 2024
Timeline
RUSON
Royal Victorian Eye and Ear Hospital
01.2026 - Current
Paint Team Member
Bunnings Warehouse
09.2023 - 02.2026
Customer Service Team Member
Coles Supermarkets
04.2022 - 04.2024
Completion of VCE - High School
Essendon Keilor College
Bachelor of Nursing & Midwifery - Healthcare
Victoria University
Certificate III in Pathology Collection - Healthcare
Australian Paramedical College