Summary
Overview
Work History
Education
Skills
Timeline
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Shania Ragland

Westmeadows,VIC

Summary

Detail oriented individual with exceptional communication and team management skills. Proven ability to handle multiple tasks effectively and efficiently in fast paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience

Work History

Store Team Member

Bunnings Warehouse
09.2023 - Current
  • Assisted customers with inquiries and product selections, enhancing overall shopping experience.
  • Stocked shelves with merchandise, following inventory management best practices.
  • Collaborated with team members to fulfill daily operational tasks effectively.
  • Participated in training sessions to improve product knowledge and customer service skills.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.

Retail Supervisor

Coles Supermarket
04.2022 - 04.2024
  • Supervised daily operations to ensure efficient workflow and exceptional customer service.
  • Trained and mentored new staff on store policies and procedures.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
  • Monitored cash handling processes for accuracy and adherence to policies.
  • Resolved customer issues promptly, enhancing overall satisfaction levels.

Leading Retail Assistant

Bursting Boba
05.2021 - 04.2022
  • Processed transactions efficiently using point-of-sale systems to ensure customer satisfaction.
  • Developed promotional displays that increased product visibility and drove sales engagement.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Updated product pricing and signage to reflect current promotions and discounts.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Bachelor of Nursing / Midwifery - Healthcare

Victoria University
Melbourne, VIC
11-2028

Completion of VCE -

Essendon Keilor College
Essendon
10-2024

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Flexible and adaptable
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Calm under pressure
  • Reliability and punctuality

Timeline

Store Team Member

Bunnings Warehouse
09.2023 - Current

Retail Supervisor

Coles Supermarket
04.2022 - 04.2024

Leading Retail Assistant

Bursting Boba
05.2021 - 04.2022

Bachelor of Nursing / Midwifery - Healthcare

Victoria University

Completion of VCE -

Essendon Keilor College

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Shania Ragland