Summary
Overview
Work History
Education
Skills
Timeline
Hobbies and Interests
Generic

Shania-rose Pourrshidi

Summary

I am a young energetic Results-driven retail manager determined to exceed company sales goals. I am eager to use my strong customer service experience and communication skills to provide outstanding service to a range of clients. I aspire to be part of a team that encourages growth and development in my chosen field. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales and smoothly running stores and coaching employees

Overview

7
7
years of professional experience

Work History

Associate Manager

JD Sports Fashion
12.2024 - 06.2025
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
  • Established strong relationships with key stakeholders, fostering collaboration and mutual support.
  • Mentored and supported, department employees to create strong workplace culture.
  • Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.

Store Manager

Platypus Shoes
12.2019 - 08.2024
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained new employees on proper protocols and customer service standards

Sales Assistant

Ozmosis
12.2018 - 04.2019

Sales Assistant

Factorie
01.2018 - 04.2018

Education

High School Diploma -

Westfield Sports High School
Fairfield, NSW

Skills

  • Sales Leadership
  • Retail Employee Training
  • Profit and Loss Management
  • Retail Operations
  • Goal Setting
  • Performance Monitoring
  • Sales Growth
  • Problem-Solving
  • Store Opening and Closing
  • Shift Scheduling
  • Visual Merchandising
  • Loss Prevention
  • Customer Service
  • Friendly and Outgoing
  • Stock Management

Timeline

Associate Manager

JD Sports Fashion
12.2024 - 06.2025

Store Manager

Platypus Shoes
12.2019 - 08.2024

Sales Assistant

Ozmosis
12.2018 - 04.2019

Sales Assistant

Factorie
01.2018 - 04.2018

High School Diploma -

Westfield Sports High School

Hobbies and Interests

Fashion, Sneakers, Music, Dancing, Football, Travelling, Youth-work (influencing the positive impacts on our younger generation - creating change 1%) 

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Shania-rose Pourrshidi