Shania Siro

Responsibilities

• Manage Point of Sale transactions and handle money
• Greet and assist customers with finding products and answering queries
• Ensure shelves are neat and stocked
• Handle customer phone queries and report discrepancies
• Perform date checks and dispose of expired products
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Key Skills:

• Customer Service
• Communication and Interpersonal Skills
• Time Management
• Problem-Solving
• Team Collaboration
• Attention to Detail
• Merchandise Management
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.