Shania Somerville
Brisbane,QLD
Summary
Customer focused professional with a background in customer service roles. Known for providing top-notch customer experience while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem solving skills, and ability to handle multiple tasks simultaneously. I am a confident, highly motivated, friendly individual with commitment to grow within my career.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Australia Post
Brisbane, QLD
09.2024 - 02.2025
- Demonstrated composure in challenging customer interactions, utilizing effective de-escalation strategies.
- Upheld high standards of customer services by responding to enquiries, needs and problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Updated and maintained databases with current information.
Sales Representative
Harvey Norman
Brisbane, QLD
10.2023 - 04.2024
- Demonstrated product knowledge to answer customer questions and enquiries.
- Described merchandise and explained use, operation and care.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Handled returns and exchanges according to company policies.
- Created price tags and merchandise signs for new items.
- Identified potential opportunities to upsell products or services.
Bartender / Waitress
Pacifica Cantonese
Manchester , United Kingdom
07.2022 - 07.2023
- Greeted customers and provided excellent customer service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared alcoholic and non-alcoholic beverages.
- Delivered food to guests in a timely manner while following safety protocols.
- Assisted with the setup and breakdown of the dining area before and after service hours.
Tax Advisor
Brooksdale Ltd
Manchester , United Kingdom
07.2018 - 01.2022
- Provided exceptional customer service, addressing client concerns and questions promptly.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Drafted letters to government agencies regarding client enquiries.
- Educated clients on their rights and responsibilities under applicable laws.
- Managed time effectively to ensure tasks were completed, and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Skills
- Computer skills
- Punctuality and reliability
- POS systems
- Typing proficiency
- Organisation
- Positive attitude
- Administrative skills
Timeline
Customer Service Representative
Australia Post
09.2024 - 02.2025
Sales Representative
Harvey Norman
10.2023 - 04.2024
Bartender / Waitress
Pacifica Cantonese
07.2022 - 07.2023
Tax Advisor
Brooksdale Ltd
07.2018 - 01.2022