Summary
Overview
Work History
Skills
Timeline
Generic

Shania Somerville

Brisbane,QLD

Summary

Customer focused professional with a background in customer service roles. Known for providing top-notch customer experience while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem solving skills, and ability to handle multiple tasks simultaneously. I am a confident, highly motivated, friendly individual with commitment to grow within my career.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Australia Post
Brisbane, QLD
09.2024 - 02.2025
  • Demonstrated composure in challenging customer interactions, utilizing effective de-escalation strategies.
  • Upheld high standards of customer services by responding to enquiries, needs and problems.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Updated and maintained databases with current information.

Sales Representative

Harvey Norman
Brisbane, QLD
10.2023 - 04.2024
  • Demonstrated product knowledge to answer customer questions and enquiries.
  • Described merchandise and explained use, operation and care.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Handled returns and exchanges according to company policies.
  • Created price tags and merchandise signs for new items.
  • Identified potential opportunities to upsell products or services.

Bartender / Waitress

Pacifica Cantonese
Manchester , United Kingdom
07.2022 - 07.2023
  • Greeted customers and provided excellent customer service.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared alcoholic and non-alcoholic beverages.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Assisted with the setup and breakdown of the dining area before and after service hours.

Tax Advisor

Brooksdale Ltd
Manchester , United Kingdom
07.2018 - 01.2022
  • Provided exceptional customer service, addressing client concerns and questions promptly.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Drafted letters to government agencies regarding client enquiries.
  • Educated clients on their rights and responsibilities under applicable laws.
  • Managed time effectively to ensure tasks were completed, and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.

Skills

  • Computer skills
  • Punctuality and reliability
  • POS systems
  • Typing proficiency
  • Organisation
  • Positive attitude
  • Administrative skills

Timeline

Customer Service Representative

Australia Post
09.2024 - 02.2025

Sales Representative

Harvey Norman
10.2023 - 04.2024

Bartender / Waitress

Pacifica Cantonese
07.2022 - 07.2023

Tax Advisor

Brooksdale Ltd
07.2018 - 01.2022
Shania Somerville