Shania Corby

• Lead, coach, and motivate team members to achieve individual and store sales targets
• Mentored staff to enhance service delivery and operational efficiency within the store environment.
• Handle inventory management, stock control, and merchandising to maintain store presentation
• Implemented training programs for new employees, ensuring adherence to company policies and procedures.
• Manage rostering, delegation of tasks, and floor leadership during trading hours
• Build strong relationships with customers in a community with a high First Nations population, delivering culturally respectful and inclusive service
• Demonstrate strong communication, leadership, and conflict-resolution skills in a fast-paced retail environment
• Provide hands-on support with complex customer enquiries, escalations, and technical issues

• Handled high-volume inbound calls from business customers regarding Telstra products and services
• Identified customer needs and recommended tailored telecommunications solutions (mobile, internet, and business bundles)
• Consistently worked toward and achieved sales targets and KPIs in a fast-paced call centre environment
• Built strong rapport with customers, focusing on trust, transparency, and long-term value
• Managed objections confidently and turned enquiries into successful sales opportunities
• Accurately processed orders, account changes, and service activations using internal systems
• Maintained up-to-date knowledge of Telstra business products, promotions, and compliance requirements
• Delivered a high standard of customer service while balancing sales performance and customer satisfaction

• Followed checklists for shift start and end to help with smooth transitions
• Stocked and maintained cleanliness of stations
• Offered enthusiastic and personable service to all customers
• Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation
• Providing exceptionally friendly customer service
• Following recipes accurately to prepare food for meal periods
• Adhering to food handling, safety and sanitisation standards