Shaniah Surace

As a CPAP therapist, I have had to work very closely with each patient in helping them get the best outcome of their therapy. A number of things are involved to achieve this such as educating people about sleep apnoea, explaining and demonstrating the use of a CPAP device, finding and fitting an appropriate mask and helping them keep on track with their therapy long-term by means of on going support.

I have experienced a deep sense of satisfaction in this work by seeing people improve their health and general lifestyle.

Tasks included:

• Consulting with patients daily assisting them with their CPAP needs and helping them get the best outcome of therapy.
• Liaising with doctors and sleep physicians about their patients.
• Preparing and sending reports.
• Responding to daily emails.
• Fitting on CPAP equipment for patients.
• Retail sales of CPAP parts.
• Answering calls to offer information, answer questions and direct calls to different clinics.
• Booking in appointments and managing booking calendars.
• Maintaining a clinic (daily cleaning, sanitisation of CPAP equipment, restocking of office and retail goods, tidying etc.)
• Handling money and preparing banking.

This was my first job as the role of receptionist;
However I was able to quickly learn new programs,
responsibilities and duties. I thrived on the fast
paced environment and enjoyed how this line of
work challenged me. I have been able to improve my
typing skills and customer service due to the high
level of calls, emails and demands this line of work
entailed.

Tasks included:

• Taking call
• Responding to emails/sending emails
• Making appointments (for the practice and specialist)
• Taking payments/billing accounts
• Assisting patients
• Managing stressful/demanding
  environments
• Attending to Doctors paperwork
• Scanning documents and sending faxes

I have had many roles and responsibilities while
working at Your Pharmacy including filling the role
of acting manager when necessary. I have gained an
extensive knowledge of over the counter
pharmaceutical products and have acquired
exceptional customer service skills from this line of
work. I also have additional experience in retail as this pharmacy was half a boutique store.

Tasks included:

• Managing and making payments
• Receiving and sending orders
• Taking phone orders
• Looking after stationary supplies for the store
• Dealing with Banking
• Recommending products
• Gift Wrapping
• Supervised Merchandising

My first pharmacy position. I completed a number of
online modules to broaden my pharmacy knowledge
and product knowledge. I had an extensive exposure
to customer care and service.

Tasks included:

• Customer service
• Maintaining a certain department of the store
• Tidying and restocking
• Handling money