Shaniah Riddell
Bateau Bay
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Resourceful professional in manufacturing supervision with a knack for driving productivity and completing tasks efficiently. Skilled in workflow optimization, quality control, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and workforce management.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonalds
Bateau Bay
12.2020 - Current
- Managed daily cash intake by counting out registers and tabulating profits.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Identified needs of customers promptly and efficiently.
- Ensured compliance with health and safety regulations.
- Ensured compliance with food safety regulations and quality standards.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Assisted in resolving escalated customer service issues in a timely manner.
- Communicated with other shift managers to facilitate continuum of customer service.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Resolved conflicts between employees or customers in a professional manner.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Maintained cleanliness and organization of work area.
- Reinforced rules to promote superior employee performance.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Responded quickly and effectively to emergency situations as they arose.
- Taught staff upselling techniques to meet revenue targets.
- Inspected work areas regularly for cleanliness and organization standards.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Enforced safety standards throughout the store including proper use of equipment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
Certificate - Cert III in Animal Studies
TAFE
Gosford TAFE12-2020
High School Diploma -
Tuggerah Lakes Secondary College
Central Coast12-2019
Skills
- Cash handling
- Employee training
- Conflict resolution
- Health compliance
- Food safety
- Team delegation
- Customer service
- Quality control
- Operational efficiency
- Emergency response
- Shift leadership
- Reporting and documenting
- Sales strategies
- Equipment operation
- Self motivation
- Safety protocols
- Oversee safety
- Goal setting
- Budget management
- Staff motivation
- Flexible schedule
- Problem-solving aptitude
- Equipment troubleshooting
- Problem-solving
Languages
English
First Language
English
Proficient (C2)
C2
Certification
- Cert III in Animal Studies
- First Aid
- Fire Trained
Timeline
Shift Manager
McDonalds
12.2020 - Current
Certificate - Cert III in Animal Studies
TAFE
High School Diploma -
Tuggerah Lakes Secondary College