Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Shania Kritisha Gosai

Dharruk,NSW

Summary

I am a 18 year old positive and vibrant individual with strong communication skills and excellent customer service. I have a strong passion for Hospitality. I am a team player and enjoy working in fast paced environments within a team and as well as on my own. I am well presented and a fast learner. I believe with my knowledge and past experience , I am a sound employee.


As I am currently studying a dual diploma, I wish to gain part time employment with my availabilities as follows: Thursday to Sunday and can discuss times appropraitely.

Overview

4
4
years of professional experience

Work History

Grocery Team Member

MH Supermarkets
11.2021 - 12.2022
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
  • Retrieved items for customers and verified prices.
  • Stocked shelves and organised merchandise displays for easy retrieval.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Wrapped, boxed and weighed bakery department products.

Intern

Coffee Hub
06.2019 - 06.2020
  • Analysed problems and worked with teams to develop solutions.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Promoted additional items with beverages, increasing store sales.
  • Learned special recipe items and seasonal offerings to best meet customer needs.

Education

Certificate IV - Kitchen Management

Duke College
Parramatta, NSW
12.2025

Diploma - Hospitality Management

Duke College
Parramatta, NSW
12.2025

High School Diploma -

Jai Narayan College
Suva, Fiji
12.2022

Skills

  • Stock Rotation
  • Health Code Standards
  • Inspecting Merchandise
  • Food Preparation
  • Customer Service
  • Presentation Skills
  • Cleaning Skills
  • Store Cleaning
  • Sanitizing Surfaces
  • Teamwork and Collaboration

Hobbies

  • Cooking
  • Listening to Music
  • Anime
  • Learning about new cultures

Languages

Fiji Hindi
Native or Bilingual

Timeline

Grocery Team Member

MH Supermarkets
11.2021 - 12.2022

Intern

Coffee Hub
06.2019 - 06.2020

Certificate IV - Kitchen Management

Duke College

Diploma - Hospitality Management

Duke College

High School Diploma -

Jai Narayan College

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Shania Kritisha Gosai