Shanice Chitham
Brisbane
Summary
Experienced with passenger service processes, including check-in, boarding, and customer assistance. Utilizes effective communication and problem-solving skills to address passenger needs and ensure smooth operations. Knowledge of airline regulations and procedures to maintain compliance and safety.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Swissport
08.2023 - Current
- Delivered exceptional customer service by addressing passenger inquiries and resolving issues efficiently.
- Managed boarding processes, ensuring timely and organized transitions for passengers.
- Coordinated baggage handling procedures to minimize delays and enhance operational efficiency.
- Trained new team members on best practices for passenger interactions and airport protocols.
- Monitored flight information systems to provide accurate updates to passengers regarding schedules and gate changes.
- Implemented process improvements that streamlined check-in operations, enhancing overall customer satisfaction.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Tagged baggage and routed to appropriate location for loading and screening.
- Developed and implemented strategies to minimize customer wait times.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Cashier/Personal Shopper
Woolworths Supermarket
11.2012 - Current
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety and accessibility.
- Handled cash, credit, and gift card transactions accurately while ensuring compliance with company policies.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to resolve issues and improve service delivery during peak hours.
- Engaged in ongoing training to understand store policies, procedures, and product offerings thoroughly.
- Monitored inventory levels at the register and communicated restocking needs to management promptly.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Skills
- Strong organization
- Passenger assistance
- Airline policies
- Coordinating schedules
- Check-in procedures
- Customer service management
Certification
Dangerous Goods Certificate
Timeline
Passenger Service Agent
Swissport
08.2023 - Current
Cashier/Personal Shopper
Woolworths Supermarket
11.2012 - Current
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