SHANIKA BRIGGS
Townsville,QLD
Summary
Entry-level Customer Service Administrator offering effective communication and good troubleshooting skills. i have experince customers with precision and poise and defuses high-pressure situations with grace and diplomacy.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Customer Service Administrator
The Good Guys
11.2025 - Current
- Assisted customers with product inquiries and order processing to enhance satisfaction.
- Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
- Gained valuable insight into retail management by working closely with experienced supervisors and department leads.
- Collaborated with team members to resolve customer issues efficiently and effectively.
- Processed returns and exchanges following company policies for seamless transactions.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
- Managed front desk operations, greeting visitors and directing inquiries efficiently.
- Handled multi-line phone systems, providing accurate information to callers and transferring as needed.
- Assisted in maintaining an organized reception area, contributing to a professional office environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted with onboarding new clients and securing paperwork completion.
- Strengthened vendor relationships through regular communication and timely coordination of services.
Waitress
Jetjas
08.2015 - 10.2015
- Front House
- Greetings
- Taking Orders
- Preparing Drinks
- Prep and Plating Grilled Subs and Sandwiches
- Plating Baked Desserts and Slices
- Cleaning
- Taking orders and working Till and Efpost
- Serving Meals
Commercial Cleaners
Phileanies
12.2003 - 01.2004
- Cleaning
- Window and window tracks
- Walls
- Ceiling and Fans
- Air Conditioner
- Oven
- Floor
- Bathroom
- Cupboards, Shelves and Draws
- Bond return cleaning for rental homes and Military Homes
Kitchenhands
Indigenous Koorie Education Residents Unit
09.2003 - 11.2003
- Assisting food prep for lunch and dinner
- Cleaning Kitchen and Dinning Room
- Washing and Drying Dishes
Education
Senior Secondary Certificate of Education - VCE
Worawa College
01.2000
Skills
- Administration
- Cleaning
- Communication
- Computing
- Hospitality
AVAILABILITY
- I am available:
- Monday - Mornings, Afternoons
- Tuesday - Mornings, Afternoons
- Wednesday - Mornings, Afternoons
- Thursday - Mornings, Afternoons
- Friday - Mornings, Afternoons
Timeline
Customer Service Administrator
The Good Guys
11.2025 - Current
Waitress
Jetjas
08.2015 - 10.2015
Commercial Cleaners
Phileanies
12.2003 - 01.2004
Kitchenhands
Indigenous Koorie Education Residents Unit
09.2003 - 11.2003
Senior Secondary Certificate of Education - VCE
Worawa College